I ordered subscription by accident I ordered subscription by accident. Spent a long time trying to figure out how to get refunded. Decided to call the customer service number listed.Within minutes the woman who answered was able to help. She was very attentive to my needs and very polite. Great customer service skills.

The girl I spoke with on the phone… The girl I spoke with on the phone couldn't have been more helpful and kind. She went above and beyond to help me. That's what I call genuine customer service. ALL companies need representatives like her. She well deserves a raise in my opinion!

no help at all no help at all. tried to reset my password using my email and i never received the email to reset it. i tried numerous times. and when i called no one was able to answer and their chat apparently doesn’t work even though they say it’s a 24/7 service

I had so much trouble trying to access… I had so much trouble trying to access the site, taking several days to do so. Jordan was patient, professional and knowledgable. Thanks to her I was able to find out the answers to my concern. I appreciate her being on the other side of my phone call. Thanks again, Jordan! :-)

I have not satisfied to your report. I have not satisfied to your report. It realized that my account was closed as of 2021. That is why I could not open Idstrong credit report. Now, I confirm that my account was closed already. Thank you