Flimsy face masks and Poor Service Ordered 6 masks and after over a month wait, I was pleased to receive them. First wash on delicate cycle left 5 in perfect condition and one which came apart at the seams. Reported to the customer service and instead of replacing the faulty unit, a member of the customer service team suggested that it was "just good luck that they have come out in one piece" after not washing them by hand. And that I could order more with a discounted postage if I wanted to replace the faulty one at my own cost. Dissapointing product. Poor Service. Avoid this company.

Fantastic service from Cheryl and the… Fantastic service from Cheryl and the team. My son is over the moon with his trews. They fit perfectly and are great quality. Thank you Bath street store and Cheryl.

Quality masks I purchased several of these face masks, they come in various quality and price range. I opted for the higher quality face masks and have not been disappointed, I'm very pleased with mine, the only thing that may put some people off is that you have to hand wash them, for me it's not a problem as I hand wash all my wool jumpers any way.

Absolutely brilliant service and very… Absolutely brilliant service and very helpful staff

Hired clothing was too lose - many previous wearers? Having had excellent service in Bath St, or so I thought, I tried on the hired kilt set in Duke St. and found all items were too baggy. Clearly, try-on items are much less worn & therefore nearer their original size. No matter; all items inc. shoes were efficiently and, without quibble, re-issued to fit. However, after less than a hour of wear the soles on both shoes became lose and when leaving the venue to change into my non-dress shoes I just happened to have with me, the now lose soul caught on a carpet tripping me up. My issue is not the faulty hire as such (although clearly this is a result of poor checking or perhaps a sloppy repair) but I was simply told “that’s what can happen with shoes” and a brief apology. I asked, “is that all you can do about it?” and when the same answer was given, I couldn’t be bothered taking the issue further and walked out without comment. Surely, this company with such a good reputation could have a better initial reply? PS: Once home, further contact was made and I understand some financial settlement was to be offered but the damage was done, I’d had a good day at the event and didn’t need to take this further.