Hired clothing was too lose - many previous wearers? Having had excellent service in Bath St, or so I thought, I tried on the hired kilt set in Duke St. and found all items were too baggy. Clearly, try-on items are much less worn & therefore nearer their original size. No matter; all items inc. shoes were efficiently and, without quibble, re-issued to fit. However, after less than a hour of wear the soles on both shoes became lose and when leaving the venue to change into my non-dress shoes I just happened to have with me, the now lose soul caught on a carpet tripping me up. My issue is not the faulty hire as such (although clearly this is a result of poor checking or perhaps a sloppy repair) but I was simply told “that’s what can happen with shoes” and a brief apology. I asked, “is that all you can do about it?” and when the same answer was given, I couldn’t be bothered taking the issue further and walked out without comment. Surely, this company with such a good reputation could have a better initial reply? PS: Once home, further contact was made and I understand some financial settlement was to be offered but the damage was done, I’d had a good day at the event and didn’t need to take this further.

Ordered masks which are lovely Ordered masks which are lovely, well made. Very obliging, great service. Thanks.

Outstanding The level of customer service is outstanding. Friendly, patient and knowledgeable. I cannot speak more highly about them.

A gem of a shop The staff were very knowledgeable, friendly and helpful. It's such a cool shop - look no further for kilt hire.