Bad Customer Service I have been asking for an ETA for the last 5 days. I still haven't gotten a definite response. It's important for me to know when I can expect the unit that I purchased for my health inspection. I am very close to canceling the order. I don't think is unreasonable to get an e-mail response.

Purchase of a large walk-in freezer… We purchased a large indoor walk-in freezer and the whole team was very nice, helpful and knowledgeable about their product. They were quite quick to respond and efficient in facilitating our purchase. We would buy from them again if another need arises in the future.

I highly recommend using Chef’s Deal… I highly recommend using Chef’s Deal for your restaurant equipment needs. They are prompt in the order and delivery process and the customer service is outstanding. I had an issue (not the company’s fault) and Lee H. in customer service replied to me IMMEDIATELY and kept following up until the issue was resolved. I’m so used to having to repeatedly reach out to companies in order to try to get any kind of an answer, and this difference in customer service was such a huge relief.

walk in cooler purchase My sales agent helped me choose which unit was best for my needs. When it was delivered there was one issue of damage that wasn't noticed until after the driver left. I took pictures of the damaged panel and sent them to have them review and send me a replacement panel. I received the replacement within a reasonable time frame.

Great Vendors to Work With I used their services recently and they did not disappoint. They go above and beyond. The support staff is outstanding. I worked specifically with Lee on an issue (that was not Chef's Deal's fault) and needless to say the support was professional, timely and the dedication was unwavering. Thank you to Chef's Deal and their outstanding team.