Received less than I ordered Shipment was received earlier than expected with tracking information. However, I was away for the weekend expecting the package to be delivered on Monday like the tracking information suggested. However, I got the package Saturday and it sat in the mailbox longer than I hoped. Luckily, temps were alright so it wasn't too big an issue. Granted, this was not west coasts problem, just mine. However, I ordered 250+ tropical springtails, but did not receive 250+. I sifted through the charcoal pieces looking for them and could only find 20-30. I'm sure there's enough to get a colony established, but its a huge let down that there was significantly fewer than 250.

Thriving springtails! I wanted charcoal for a new springtail culture and I got it pretty cheap! I do wish I’d seen the option to ask for smaller pieces because I would have liked that, but it’s not terribly hard for me to simply break these pieces down smaller so it works out! My springtails seem pretty happy so far, thanks!

Wrong order sent, correct order never received Order still not received. I placed my order October 6, 2023. I was shipped the wrong order and contacted WCC immediately upon receipt on October 23rd. October 26th I was told my order would be reshipped ASAP, I received a partial refund, and was told to keep what I had received even though it was far from what i had ordered. I emailed them for an update November 20th, Daniel replied on November 21st saying my order was over looked and he would get it sent out ASAP. I then emailed WCC, again, for an update on December 10th, 2023 and I have not gotten a reply. I followed up my Dec. 10th email today, Dec. 14. No reply yet. Tracking shows a label created on November 28th, 2023 but package has not been received by USPS, yet. I am very disappointed in this company especially when my order from September was perfect. I am hoping this was just a mistake on their part, an unexpected debacle, but if I don't hear from WCC soon, I will be contacting my bank to get my money back.

Never received order Ordered November 26, today is December 13 still no update on shipping or my order. Reached out via email and Daniel told me I should receive my order by yesterday or the day before. Never giving any tracking information. Was told my order must have been overlooked by mistake and gave a partial refund. I ordered supplies for a reptile show in December 16. I ordered early AF to assure I had the supplies in time and was just let down over and by this company. At this point I'm assuming they are scammers taking people's money and will be contacting my bank.

Very nice to work with Very nice to work with. Thank you!