Big nope Took a week to ship it, once it came, i got my substrate, but i was missing the charcoal I also ordered. But most of all, the 250ct springtails I ordered were barely even 25ct. Super disappointed.

None existing customer service I ordered springtails. Found them locally instead I have been trying to cancel the order for 2 weeks now. Near to impossible it seems.

Never received order Ordered November 26, today is December 13 still no update on shipping or my order. Reached out via email and Daniel told me I should receive my order by yesterday or the day before. Never giving any tracking information. Was told my order must have been overlooked by mistake and gave a partial refund. I ordered supplies for a reptile show in December 16. I ordered early AF to assure I had the supplies in time and was just let down over and by this company. At this point I'm assuming they are scammers taking people's money and will be contacting my bank.

active, mostly living only a few dead ones in the lot, the rest are very active

I ordered plastic cups a month ago I ordered plastic cups a month ago. It’s not even a reptile dude. Send the product I payed for or give me my money back so I can buy from someone that actually sends products. It still just says pending. No shipping info nothing.