I made an unusually extravagant… I made an unusually extravagant purchase for a cigar and bourbon loving friend. When it arrived I gave it immediately as I couldn’t wait for Christmas just a few days away. The receiver noticed a small defect; O no, on such an expensive gift? I called and got Bill in customer service. He personally went to the warehouse, picked a replacement and shipped it without receiving the original piece first! Yes, WH pieces are beautiful, and they don’t come cheap, but Bill has made me a customer for life. In today’s world, customer service is king…and rare! You can buy from WH knowing that you will receive the same care and attention to detail that their beautiful items receive!

I have purchased from you previously… I have purchased from you previously and appreciate the detail and quality of your offerings. However, I find it disappointing to realize my purchase is from China.

I ordered a cobalt wooly mammoth fossilized tooth . I ordered a cobalt wooly mammoth fossilized tooth money clip for which the picture showed a brilliant cobalt blue pattern. What I received was a striped black and gray pattern without any cobalt blue. When I brought this issue up with William Henry, they quickly sent pictures of three available ( limited edition of 250 ) money clips showing the cobalt blue color. I selected one which was similar to the original advertised piece and when I received it, was very relieved that it was the piece that they represented in picture form.

Excellent knife & Service Excellent knife, fantastic custy service. Had an associate reach out directly after my purchase. Nice to see, WH has a new loyal customer!

The personnel of the company The personnel of the company. Even though I normally order on line, I always follow it up with Bill Matthews. Always a great experience. As far as the product quality, it speaks for its self.