The first time I called in The first time I called in, a very helpful gentleman had assisted me. Although it did not result in a sale at that time, the A+ customer service I received led me to come back to purchase the same pair of frames I initially called about. I talked to another person today whom was helpful too when I was checking out.

Quick and easy checkout Great experience and very quick once I finally decided on a pair. Would love for a virtual try on feature - it really helps because I was going between sites.

Great it was quick and easy Great it was quick and easy. I was just wondering how to find other frames that would fit my lens. Just for the future. Also I would just like to mention I have purchased these frames before thru Sterling Optical and the case you sent actually broke my frames they were to small. Not sure if they put it togther or you guys did. It was the red case All the best Jennifer thank you!!!!

Lens Coatings are considered Prescription Website states that prescription glasses must be canceled within 3 hours of purchase. There is no policy stated for non-prescription cancellations; however, the customer service rep, who loudly talked over me, stated that it is clearly stated on the website that applying coating to lens is the equivalent of a rx order and cannot be canceled. So, unless you buy frames with clear plastic lenses with no rx and no coating (which have no purpose), in truth, NONE of the glasses can be canceled after 3 hours.

Easy to filter through their website Easy to filter through their website. Phenomenal selections, we'll see about the rest when I receive the glasses ordered. But without using insurance, I paid less than the same pair of glasses that I love, style etc same than at my eye doctor 2years who work insurance.