My only suggestion is to review your… My only suggestion is to review your packaging. My items were received all scrunch and wrinkled. I’m assuming those will work themselves out in time, but some bubble wrap or a box would have avoided them from happening at all. Your site l and process was fine. Just the packaging for your shipping.

Love the material but not as roomy as the Canfield I had a Canfield B for 2 years but it stained easily and the computer sleeve became undone on one side so I tried the Finchley A. I like the Finchley better in terms of fabric, looks more rigid (Canfield was too floppy) and I think it will be more stain resistant. It holds much less though. I used to be able to fit my lap top, my lunchbox and an extra sweater in my Canfield. Now I can just fit my lap top and a couple small items like my glasses case. Also the bottle pockets are so small, none of my water bottles fit so I have to put my water bottle in the bag which makes it look silly cause the back is so thin. But it's still the best looking and best priced laptop backpack out there so I am keeping it.

I am so pleased with my new backpack I am so pleased with my new backpack. I have a few Ori items. I really enjoy the fun colors and construction. The occasional sales have allowed me to expand my collection.

Excellent customer service The zipper on my favorite ORI bag broke and it was covered under the warranty so customer service shipped me a new bag. It was so quick and easy! Great customer support!!!!

Delivery was on time Delivery was on time. Love your bags. Great quality!