Have been a customer for nearly 30… Have been a customer for nearly 30 years. Highly recommend.

Shocking returns process. Still awaiting a refund 5 weeks later. Their products are excellent until you need to return in accordance with their T&Cs. I am still waiting a refund 4 5 weeks on from a tracked return. My bank has had to intervene with the company. This undermines consumer confidence in what should be a high class operation. Particularly irritating when you can see the dress you returned for sale again with them….I will no longer purchase from SOTT which is really sad as I think they have some excellent stock.

I bought two products initially I bought two products initially, which were both of exceptional quality and I adore my burgundy Miu Miu bag. I subsequent bought another bag which had a mark on it which wasn’t visible on the pictures. But returning the item was easy, the staff were very apologetic and offered to pay for the bag to be cleaned. I will be using as this as my go to second hand site from now on!

Absolutely amazing… I brought my first handbag from sign of the times this month and I can’t recommend this company more highly. The handbag was in far better condition than I originally thought and cleaned up just like new. The delivery was super quick and the the communication is so friendly. I’m so pleased to have discovered this company and can’t wait to make another purchase soon 😊

Hold onto sellers' money and don't respond to emails, WhatsApp or phonecalls Despite phonecalls (straight to voicemail), emails and WhatsApp messages, I have still not be paid for my Chanel dress SOTT sold, nor have I received any response from them. Response times are wonderful at the beginning of the process as they try to win your luxury item but thereafter, silence. My initial complaint was finally read but not my query was not checked so their response was inaccurate. Since then my WhatsApp messages sit delivered but unread, my phone messages and emails ignored. And still they hold onto my cash, gaining interest on my money. Perhaps a public complaint might make them rethink their treatment of sellers. It has certainly made me rethink who I shall sell through in future.