Poor customer service I was not made aware when I returned the clothes in person that Sales items were not refundable but just credited. This was very frustrating and maybe should be made clearer on their web page. I explained that I lived locally but had a broken wrist and that is why I had to order the clothes on line. I don't see why sales goods should be treated any differently than their other clothes. They had the clothes back again promptly to resell. Their credit note is only valid for 3 months which is also very unfair. It is also very difficult to get through to them on the phone. I left 3 voicemails and no one returned my calls

Brilliant online presence! Living in the north east means that I can’t always get down to London to do designer second hand shopping but SOTT makes this so much easier with their website and online platform. Their descriptions and ‘fits as’ sizing has really helped and having bought a few items over the last year I haven’t had to return any as sizing is perfect, quality is amazing and value is brilliant! Love visiting them when I’m down south but also love their online experience too!

Best preloved merch around I have shopped at SOTT a few times over the years & have never been dissapointed with the quality of the pieces I have received. I love the way they grade the products, very accurate & the service is always second to none. Definitely recommend them

My favorite high end resale shop in… My favorite high end resale shop in London & online! Burberry, Skiim Paris, Alexander McQueen & Victoria Beckham are just a few of the designer clothing brands I’ve purchased at 60 to 80% off retail prices. All of the items were in pristine condition. Some were even brand new with the tags still attached.

A great consignment shop A great consignment shop, wonderful staff and their stock is second to none new delights arrive daily they are always authentic and pricing is very fair. Always a delight to visit to this shop, I’ve personally been shopping there for many many years . Claudine will always give you a honest straightforward opinion and is really helpful