Great Customer Service team but stingy return window The Customer Service team were great at answering a query I had on a gift card prior to purchase. The one less star is due to the cost of shipping for a regular (i.e. slower) service and how the buyer needs to cover the cost of return shipping. The timeframe for returns is not within the UK Law (i.e. much shorter than the law dictates).

Sign of the Times a hidden gem Sign of the Times is an absolute hidden gem for finding different and wonderful clothes, shoes, accessories etc. It suits all tastes. I have been going there for years pre Covid, on line during Covid, and a bit of both post Covid. They are a delight to deal with, particularly, Leah, who all go beyond and above to be helpful. A speedy post service, as well as an extremely efficient refund policy, I could not praise them highly enough - but I also want to keep Sign of the Times a hidden gem!

A great consignment shop A great consignment shop, wonderful staff and their stock is second to none new delights arrive daily they are always authentic and pricing is very fair. Always a delight to visit to this shop, I’ve personally been shopping there for many many years . Claudine will always give you a honest straightforward opinion and is really helpful

Hold onto sellers' money and don't respond to emails, WhatsApp or phonecalls Despite phonecalls (straight to voicemail), emails and WhatsApp messages, I have still not be paid for my Chanel dress SOTT sold, nor have I received any response from them. Response times are wonderful at the beginning of the process as they try to win your luxury item but thereafter, silence. My initial complaint was finally read but not my query was not checked so their response was inaccurate. Since then my WhatsApp messages sit delivered but unread, my phone messages and emails ignored. And still they hold onto my cash, gaining interest on my money. Perhaps a public complaint might make them rethink their treatment of sellers. It has certainly made me rethink who I shall sell through in future.

It was a mind blowing experience with some dream to have designers bags and accessories at such great pieces It was the wide spread of items and the fantastic prices and the items were in reasonably good conditions.