Customer Service is back!! Jack is BAAAACK! I got an email saying the original founder has taken his company back so I purchased something to get a feel for it. The customer service is back, they’re responsive and professional. I’ve placed a few more orders since and have only had positive experiences. So happy my Jacky is Backy

TryOuts DO work! They're excellent. The people who have had problems are either A) extremely unique cases or B) incapable of reading. I have had nothing but positive experiences with TryOuts and JackThreads in general. I'd say the only downside is that I originally loved them for their deals, but they've recently reinvented themselves and started selling normal / high priced clothing. It's better quality, but I liked those cheaper brands like Goodale and the J Jones sneakers/ Shoes. They were cheaper and just better for my whole look. Anyway, I just saw these negative reviews and thought they were very undeserved. JackThreads is a great company with excellent customer service and a flawless app.

Ordering was easy Ordering was easy, but actually receiving my purchase has been very disappointing. I still have not received my purchase and have not received any tracking information. One of the main reasons I use Amazon so frequently is they keep me well informed from purchase through delivery. I did receive an email weeks after my order they discovered my shipment was lost during shipping and were sending another shipment. I’m anxious to see how this one goes. Purchase was for my son’s July 8th birthday, so I am hopeful. .

JT WAS THE BEST R.I.P. Anyone who used JT before 2017 knows they were awesome for the 8 years prior. Tough times and going out of business will certainly tank your level of customer service, which is what happened this year. Thanks for all the swag and deals, JT. You'll be missed.

Slow Service, Inaccurate Web Inventory I really take time to make a decision when it comes to buying clothes online, and it’s frustrating that when I finally decided to buy they were beyond slow to inform me they were sold out. I wanted these for an event that is now over. I am incredibly disappointed in my experience with Jack Threads. I ordered a pair of shoes on Wed, Sept 27th, but wasn’t informed they were sold out until Friday, October 6th. I messaged after a few days of not seeing an update on my order status, and I was informed my order would be shipped soon. Why was I not informed they were sold out when I messaged the first time?