Customer Service is back!! Jack is BAAAACK! I got an email saying the original founder has taken his company back so I purchased something to get a feel for it. The customer service is back, they’re responsive and professional. I’ve placed a few more orders since and have only had positive experiences. So happy my Jacky is Backy

Never a problem if youre not silly. I see a lot of poor reviews featuring items the complainant actually liked. I've been ordering from them for months with only one product compaint (cheap shoe) and I like the deals they give customers. Too many people don't know how to exchange items, my advise to them is to simply chat the store atrendants. If you're not silly, and dont do things like go to work with shoes you dont plan on keeping, you should be fine. Moral of the story is people always remember inconveniences over good experiences.

JackThreads is Back in Hands of Original Owner Jackthreads is back in the hands of the original founder... and I can tell. I have purchased 3 items from them in the last 2 months and it looks like they are back to what they were originally. Excellent customer service + Great products... I'm glad my old JackThreads is back. Very professional and shipping was as advertised.

JT WAS THE BEST R.I.P. Anyone who used JT before 2017 knows they were awesome for the 8 years prior. Tough times and going out of business will certainly tank your level of customer service, which is what happened this year. Thanks for all the swag and deals, JT. You'll be missed.

I love JackThreads... I've ordered … I love JackThreads... I've ordered from them multiple times and when I broke a back pocket on a pair of corduroy pants and asked to speak to someone operations manager, they never responded. I would love to be able to talk with someone reguarding my pants... thank you. -Ryan D