Good prices & inventory! Great prices on a nice inventory of options! Bought a flannel & a pair of sneaker boots at terrific value.

Favourite Online Store Everything from here has been incredible, shipped fast and on time, and their service for returns has been more than accommodating. I LOVE getting my stuff here. It is probably my favourite place to shop.

Great clothes and great prices Great, easy to work with retailed. I've loved all the clothes I've gotten from them, and for those that didn't fit right, I was able to return them easily.

Shipped to wrong address Had the wrong shipping address listed and was told I couldn't change it despite my package still not getting shipped for several days from that point. Was told to work with UPS - they weren't helpful. I had to submit a claim and was told that everything went through and that I would be hearing from JackThreads to either refund or resend. It has been several weeks and I've heard nothing. So basically I just paid for merchandise that I will never get or get refunded for.

So problems yet I love their clothes, it shipped in 9 days standard shipping which isn't bad at all. Prices are pretty reasonable when they go on clearance, so I usually just get those. I don't know about their program where you try out clothes for free, but It doesn't really appeal to me since I already know my sizes, and I can't speak for their customer service and didn't come across any issues yet. I still have another order pending for a pair of joggers and two pairs of jeans but so far i'm satisfied.