Shipped to wrong address Had the wrong shipping address listed and was told I couldn't change it despite my package still not getting shipped for several days from that point. Was told to work with UPS - they weren't helpful. I had to submit a claim and was told that everything went through and that I would be hearing from JackThreads to either refund or resend. It has been several weeks and I've heard nothing. So basically I just paid for merchandise that I will never get or get refunded for.

JT WAS THE BEST R.I.P. Anyone who used JT before 2017 knows they were awesome for the 8 years prior. Tough times and going out of business will certainly tank your level of customer service, which is what happened this year. Thanks for all the swag and deals, JT. You'll be missed.

Great clothes and great prices Great, easy to work with retailed. I've loved all the clothes I've gotten from them, and for those that didn't fit right, I was able to return them easily.

Bad news for people who hate good news They have great merchandise and amazing prices. I have never received clothing from them that I didn't love and many of their products would be hard to find anywhere else regardless of price. So when you factor in the prices they sell for there is no question it's a great deal. Yea their shipping can take along time but they clearly explain why this is the case and I haven't found their shipping to be any less reliable than other online stores. If you need to get your order right away or before an upcoming event you do run the risk of being dissapointed but if you are willing to wait a month you may as well get twice as much for the same price instead of spending that month tracking down the same stuff for more money.

Slow Service, Inaccurate Web Inventory I really take time to make a decision when it comes to buying clothes online, and it’s frustrating that when I finally decided to buy they were beyond slow to inform me they were sold out. I wanted these for an event that is now over. I am incredibly disappointed in my experience with Jack Threads. I ordered a pair of shoes on Wed, Sept 27th, but wasn’t informed they were sold out until Friday, October 6th. I messaged after a few days of not seeing an update on my order status, and I was informed my order would be shipped soon. Why was I not informed they were sold out when I messaged the first time?