Shipped to wrong address Had the wrong shipping address listed and was told I couldn't change it despite my package still not getting shipped for several days from that point. Was told to work with UPS - they weren't helpful. I had to submit a claim and was told that everything went through and that I would be hearing from JackThreads to either refund or resend. It has been several weeks and I've heard nothing. So basically I just paid for merchandise that I will never get or get refunded for.

I wish there were an option to make this a negative 5 stars I purchased a jacket 2 weeks ago and haven't received any tracking information from this company. At this point you guys have stolen my money since customer service is impossible to reach throughout multiple platforms. (Email phone text twitter) I need my money back asap and to anyone looking to purchase from this website, keep it moving unless you want to order an item and never receive any information. JACK THREADS SUCKS I HOPE YOU ALL GO OUT OF BUSINESS

Favourite Online Store Everything from here has been incredible, shipped fast and on time, and their service for returns has been more than accommodating. I LOVE getting my stuff here. It is probably my favourite place to shop.

I love JackThreads... I've ordered … I love JackThreads... I've ordered from them multiple times and when I broke a back pocket on a pair of corduroy pants and asked to speak to someone operations manager, they never responded. I would love to be able to talk with someone reguarding my pants... thank you. -Ryan D

Bad news for people who hate good news They have great merchandise and amazing prices. I have never received clothing from them that I didn't love and many of their products would be hard to find anywhere else regardless of price. So when you factor in the prices they sell for there is no question it's a great deal. Yea their shipping can take along time but they clearly explain why this is the case and I haven't found their shipping to be any less reliable than other online stores. If you need to get your order right away or before an upcoming event you do run the risk of being dissapointed but if you are willing to wait a month you may as well get twice as much for the same price instead of spending that month tracking down the same stuff for more money.