Ordering was easy Ordering was easy, but actually receiving my purchase has been very disappointing. I still have not received my purchase and have not received any tracking information. One of the main reasons I use Amazon so frequently is they keep me well informed from purchase through delivery. I did receive an email weeks after my order they discovered my shipment was lost during shipping and were sending another shipment. I’m anxious to see how this one goes. Purchase was for my son’s July 8th birthday, so I am hopeful. .

well like i said before jack treads was … well like i said before jack treads was a good website to shop and i bought many things from there site and i have had no problems with it until like around there farwell sale in which i order something on may 8 and it was supposed to be here by the 16 of may but it was never delivered and still didn't get a tracking number so i was worried. Until now i got a tracking number which was yesterday may 26 and my order should be here soon. so who ever bought something during the farewell sale just be patient your oder will arrive soon and you will get a tracking number. it's taking a long time since they have few workers so just wait and they will get to you soon.

I love JackThreads... I've ordered … I love JackThreads... I've ordered from them multiple times and when I broke a back pocket on a pair of corduroy pants and asked to speak to someone operations manager, they never responded. I would love to be able to talk with someone reguarding my pants... thank you. -Ryan D

Bad news for people who hate good news They have great merchandise and amazing prices. I have never received clothing from them that I didn't love and many of their products would be hard to find anywhere else regardless of price. So when you factor in the prices they sell for there is no question it's a great deal. Yea their shipping can take along time but they clearly explain why this is the case and I haven't found their shipping to be any less reliable than other online stores. If you need to get your order right away or before an upcoming event you do run the risk of being dissapointed but if you are willing to wait a month you may as well get twice as much for the same price instead of spending that month tracking down the same stuff for more money.

Shipped to wrong address Had the wrong shipping address listed and was told I couldn't change it despite my package still not getting shipped for several days from that point. Was told to work with UPS - they weren't helpful. I had to submit a claim and was told that everything went through and that I would be hearing from JackThreads to either refund or resend. It has been several weeks and I've heard nothing. So basically I just paid for merchandise that I will never get or get refunded for.