Great communication Great communication. My Package arrived when the tracker said it would on the dhl express link- early, actually. I also appreciate that the customs fee was mentioned and built into the price. Im a new fan!

Wrong shoe The shoe I received was the wrong colour (not as pictured) AND the wrong size! Basically, I received something I didn’t order. (Order number R936750713) After starting the return process and posting here I promptly received my return files. I will update my review once my refund has been issued.

Promise to reimburse unexpected duites and then dissappear on you The company states on its website that the customers should not worry about duties. Everything is covered. I made a purchase. And, of course, DHL sends me a duty bill right before the delivery. I contacted Stylemyle and asked them what to do. They said I had two options: either refuse the package or accept it--pay the duties, provide Stylemyle with the copy of the bill, and they would reimburse me. I accepted the package and paid the duties bill. I emailed the customer service with the copy of the receipt. They would not responde for a while. Then someone from their CS replied saying they would pay "next week". Since the end of January I have been emailing them a couple of times a week. Silence! I hope they read this. Offering me to accept the package and pay the expensive duties and now disappear like that? Sounds like a scam. I cannot believe I fell for it. I will be willing to change the review if someone from Stymyle is going to do what they promised.

I’m giving the benefit of the doubt and… I’m giving the benefit of the doubt and providing 5 stars even though I’m waiting to hear back regarding a requested exchange. I ordered a pair of shoes that came extremely quick and I love them. However, the sizing isn’t perfect even though I ordered based in their published size guide. Sent an email to customer service 2 days ago and waiting for response. If I don’t hear back to get exchange to correct size, I’ll update and degrade my review review to reflect,

Unhelpful even after this review. Zero customer service, no responses for returns They responded telling me to submit the return request that I ALREADY SUBMITTED. Asked me to email their customer service email that NEVER responds. How do I return these shoes?!?! Ordered a pair of Toteme loafers. I emailed twice that the 10% discount didn’t go through and that I never received a confirmation email but never received a response. Then the loafers just show up- no advance notice with shipping info. Trying to return them as they don’t fit and again, CAN NOT GET A RESPONSE from customer service with an RA or any info on how to return.