The overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.

I believe this is the best bag I believe this is the best bag. Most importantly, the customer service is above and beyond. Thank you so much for your great products and excellent customer service.

I received 2 makeup bags in error I received 2 makeup bags in error. When trying to resolve the problem, it took about 3 weeks to get info I needed and I then returned the bags at end of December. After more than 3 weeks and 3 emails I still have NO refund and NOResponse from their so called customer service. I have the UPS proof of the return being received at their location I lost my money and the cost of returning the bags. BEWARE!!

Not only does Bagsmart have great… Not only does Bagsmart have great products, but their customer service is also excellent. I highly recommend them.

Avoid this company like the plague Avoid this company like the plague. Their form of customer service is to take your money and then ignore you. I bought a bag from them and appears to have been lost in transit; the tracking status hasn't changed for 17 days. It's still, supposedly, waiting to be cleared by customs. I've contacted them on several occasions and they haven't had the common decency to respond. I even warn them that if they didn't provide a refund I would contact PayPal; that didn't move them to any action either.