Poor All Round I bought a bag for my Son for his Birthday. It took some time to arrive from China (I thought it was a UK company given the name is Bagsmart UK). The quality is not what we expected and despite sending many emails regarding returning the bag, I have had zero response. POOR QUALITY. POOR SERVICE. Now Its cost me more money as I've had to buy another bag for my Son.....Not good.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

Recieved my bagsmart bag today am so… Recieved my bagsmart bag today am so very impressed cant wait to take on our cruise it will suit that cabin as space isnt big in rooms

The overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.

I believe this is the best bag I believe this is the best bag. Most importantly, the customer service is above and beyond. Thank you so much for your great products and excellent customer service.