The item is extremely poor quality and… I am modifying this review as I have rec'd very quick contact from Bagsmart and a partial refund. The item is extremely poor quality and undersize. Not like the description online (which has now miraculously disappeared). I would no use this company again and would advise others to proceed with caution.

Good customer service, bad stock information I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.

The best toiletry bag!! I bought three, yes 3, toiletry bags and returned 2. The one I got from Bagsmart is EXACTLY what I wanted. All the pockets have clear covers so you can see what's inside without unzipping. You can hang it in the bathroom and see everything you have in one glance. It seems well-made and like it will last a long time. Also, I got personal customer service when I had to have my order sent ASAP! That's something you don't get often!!

Recieved my bagsmart bag today am so… Recieved my bagsmart bag today am so very impressed cant wait to take on our cruise it will suit that cabin as space isnt big in rooms

Recently made it right. my order did not make it to my… Recently my order did not make it to my doorstep. Says it was delivered but I didn’t receive it. I contacted customer service and within 4 days I had another order sent out to me! Love the product and the excellent service.