I really like the brand I really like the brand, they think of every useful detail to store belongings. I am from Guatemala and I recently made a purchase from my country and the communication to make the shipment effective is very good.

Paid for an overnight bag online and my… Paid for an overnight bag online and my money has been taken but no order details received. I have tried contacting the company several times and have received no correspondence back. Seems like a scam.

NO REFUND AFTER RETURN I bought 2 medium makeup bags for Christmas gifts. I received them on Dec 17 and needed to return them as they were too small. I emailed them to get directions on how to return. They responded that returns had to be within 30 days and include all packing slips. Bagsmart gave me the address to return it to. I returned them on 1/8/24, WITH the packing slip inside, by USPS and received the tracking number from USPS. I emailed Bagsmart the tracking number as well as the expected delivery date, which was 1/11/24. I checked with USPS and the package was delivered on 1/11/24 and given to an individual at the address that “service” at Bagsmart had given it. It is now 2/5/24 and I STILL have no credit from Bagsmart!! I emailed them on 1/31/24 to ask what the delay in getting my credit was and CRICKETS! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU ARE SURE YOU DO NOT WANT TO RETURN THE ITEMS! Returns are a scam with them!

The overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.

Recently made it right. my order did not make it to my… Recently my order did not make it to my doorstep. Says it was delivered but I didn’t receive it. I contacted customer service and within 4 days I had another order sent out to me! Love the product and the excellent service.