Recently made it right. my order did not make it to my… Recently my order did not make it to my doorstep. Says it was delivered but I didn’t receive it. I contacted customer service and within 4 days I had another order sent out to me! Love the product and the excellent service.

Not only does Bagsmart have great… Not only does Bagsmart have great products, but their customer service is also excellent. I highly recommend them.

Good customer service, bad stock information I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

Fradulent Fradulent. My order number does not exist and the tracking number was for Deutsche Post, even though I purchased in Australia. Response to my email enquiring about shipping discrepancy was automated and referred to me wanting to return a bag! Do not purchase from this website.