Had an issue with FedEx delivery but… Had an issue with FedEx delivery but was able to resolve quickly. This had nothing to do with Bagsmart. I reached out to Bagsmart customer service and they were very prompt and very professional. I received the bag I ordered and absolutely LOVE it!!! Thank you to Alicia in customer service.

Not only does Bagsmart have great… Not only does Bagsmart have great products, but their customer service is also excellent. I highly recommend them.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

Fradulent Fradulent. My order number does not exist and the tracking number was for Deutsche Post, even though I purchased in Australia. Response to my email enquiring about shipping discrepancy was automated and referred to me wanting to return a bag! Do not purchase from this website.

I believe this is the best bag I believe this is the best bag. Most importantly, the customer service is above and beyond. Thank you so much for your great products and excellent customer service.