Good customer service, bad stock information I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

Avoid this company like the plague Avoid this company like the plague. Their form of customer service is to take your money and then ignore you. I bought a bag from them and appears to have been lost in transit; the tracking status hasn't changed for 17 days. It's still, supposedly, waiting to be cleared by customs. I've contacted them on several occasions and they haven't had the common decency to respond. I even warn them that if they didn't provide a refund I would contact PayPal; that didn't move them to any action either.

The overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.

The item is extremely poor quality and… I am modifying this review as I have rec'd very quick contact from Bagsmart and a partial refund. The item is extremely poor quality and undersize. Not like the description online (which has now miraculously disappeared). I would no use this company again and would advise others to proceed with caution.