Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

Had an issue with FedEx delivery but… Had an issue with FedEx delivery but was able to resolve quickly. This had nothing to do with Bagsmart. I reached out to Bagsmart customer service and they were very prompt and very professional. I received the bag I ordered and absolutely LOVE it!!! Thank you to Alicia in customer service.

The best toiletry bag!! I bought three, yes 3, toiletry bags and returned 2. The one I got from Bagsmart is EXACTLY what I wanted. All the pockets have clear covers so you can see what's inside without unzipping. You can hang it in the bathroom and see everything you have in one glance. It seems well-made and like it will last a long time. Also, I got personal customer service when I had to have my order sent ASAP! That's something you don't get often!!

Bags true to the ad. Definitely worth the buy. I saw their ads come up on Facebook and checked out their page, loved the designs and how many pockets the backpacks had and a usb charging port, so I decided to order one. I was pretty impressed, the padding was comfortable.

NO REFUND AFTER RETURN I bought 2 medium makeup bags for Christmas gifts. I received them on Dec 17 and needed to return them as they were too small. I emailed them to get directions on how to return. They responded that returns had to be within 30 days and include all packing slips. Bagsmart gave me the address to return it to. I returned them on 1/8/24, WITH the packing slip inside, by USPS and received the tracking number from USPS. I emailed Bagsmart the tracking number as well as the expected delivery date, which was 1/11/24. I checked with USPS and the package was delivered on 1/11/24 and given to an individual at the address that “service” at Bagsmart had given it. It is now 2/5/24 and I STILL have no credit from Bagsmart!! I emailed them on 1/31/24 to ask what the delay in getting my credit was and CRICKETS! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU ARE SURE YOU DO NOT WANT TO RETURN THE ITEMS! Returns are a scam with them!