Kyano Bosman
ESNot only does Bagsmart have great… Not only does Bagsmart have great products, but their customer service is also excellent. I highly recommend them.
MA
AUQuestionable Returns Policy and Process. I do not like leaving negative reviews. Like others have mentioned, the returns process and quality of products are questionable. If you want to be reassured that a product can be returned as per their returns Policy, avoid purchasing directly from this company. I am waiting for a refund for items that were returned and confirmed as delivered to the ‘PO Box’ provided. Items were delivered close to two weeks ago. The PO Box is likely a container/storage facility/warehouse, not a PO Box in the traditional sense. There is no way of tracking items into these types of ‘facilities’, so the parcel may always show as ‘in transit’ with no proof of delivery to fall back on. In short, I've lost the cost of the products, plus the shipping costs and resources taken to return the item. I had made sure postage included signature on delivery to ensure the items were safely delivered. On checking my credit card statement, I was charged for the products by an overseas company in HK dollars despite purchasing from an AU site.
Suzi Walker
AUOrdered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again
Robin
GBThe best toiletry bag!! I bought three, yes 3, toiletry bags and returned 2. The one I got from Bagsmart is EXACTLY what I wanted. All the pockets have clear covers so you can see what's inside without unzipping. You can hang it in the bathroom and see everything you have in one glance. It seems well-made and like it will last a long time. Also, I got personal customer service when I had to have my order sent ASAP! That's something you don't get often!!
Sarah Canizales
GTI really like the brand I really like the brand, they think of every useful detail to store belongings. I am from Guatemala and I recently made a purchase from my country and the communication to make the shipment effective is very good.