Dd S
GBRecently made it right. my order did not make it to my… Recently my order did not make it to my doorstep. Says it was delivered but I didn’t receive it. I contacted customer service and within 4 days I had another order sent out to me! Love the product and the excellent service.
Suzanne Johnson
GBPoor All Round I bought a bag for my Son for his Birthday. It took some time to arrive from China (I thought it was a UK company given the name is Bagsmart UK). The quality is not what we expected and despite sending many emails regarding returning the bag, I have had zero response. POOR QUALITY. POOR SERVICE. Now Its cost me more money as I've had to buy another bag for my Son.....Not good.
DEANNA DE BAKER
GBHad an issue with FedEx delivery but… Had an issue with FedEx delivery but was able to resolve quickly. This had nothing to do with Bagsmart. I reached out to Bagsmart customer service and they were very prompt and very professional. I received the bag I ordered and absolutely LOVE it!!! Thank you to Alicia in customer service.
Claudia Wilkins
GBI received 2 makeup bags in error I received 2 makeup bags in error. When trying to resolve the problem, it took about 3 weeks to get info I needed and I then returned the bags at end of December. After more than 3 weeks and 3 emails I still have NO refund and NOResponse from their so called customer service. I have the UPS proof of the return being received at their location I lost my money and the cost of returning the bags. BEWARE!!
Timothy Tidwell bk
GBThe overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.