Recieved my bagsmart bag today am so… Recieved my bagsmart bag today am so very impressed cant wait to take on our cruise it will suit that cabin as space isnt big in rooms

Good customer service, bad stock information I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.

The overall quality was even better… The overall quality was even better than I expected. Material gauge/thickness, hardware/zippers, and thoughtful design can be seen in every inch of this bag.

Paid for an overnight bag online and my… Paid for an overnight bag online and my money has been taken but no order details received. I have tried contacting the company several times and have received no correspondence back. Seems like a scam.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again