Had an issue with FedEx delivery but… Had an issue with FedEx delivery but was able to resolve quickly. This had nothing to do with Bagsmart. I reached out to Bagsmart customer service and they were very prompt and very professional. I received the bag I ordered and absolutely LOVE it!!! Thank you to Alicia in customer service.

Ordered early December obviously for… Ordered early December obviously for Christmas here we are Christmas Eve I have nothing - crap won’t ever order from them again

The item is extremely poor quality and… I am modifying this review as I have rec'd very quick contact from Bagsmart and a partial refund. The item is extremely poor quality and undersize. Not like the description online (which has now miraculously disappeared). I would no use this company again and would advise others to proceed with caution.

I really like the brand I really like the brand, they think of every useful detail to store belongings. I am from Guatemala and I recently made a purchase from my country and the communication to make the shipment effective is very good.

Questionable Returns Policy and Process. I do not like leaving negative reviews. Like others have mentioned, the returns process and quality of products are questionable. If you want to be reassured that a product can be returned as per their returns Policy, avoid purchasing directly from this company. I am waiting for a refund for items that were returned and confirmed as delivered to the ‘PO Box’ provided. Items were delivered close to two weeks ago. The PO Box is likely a container/storage facility/warehouse, not a PO Box in the traditional sense. There is no way of tracking items into these types of ‘facilities’, so the parcel may always show as ‘in transit’ with no proof of delivery to fall back on. In short, I've lost the cost of the products, plus the shipping costs and resources taken to return the item. I had made sure postage included signature on delivery to ensure the items were safely delivered. On checking my credit card statement, I was charged for the products by an overseas company in HK dollars despite purchasing from an AU site.