Paid for an overnight bag online and my… Paid for an overnight bag online and my money has been taken but no order details received. I have tried contacting the company several times and have received no correspondence back. Seems like a scam.

Questionable Returns Policy and Process. I do not like leaving negative reviews. Like others have mentioned, the returns process and quality of products are questionable. If you want to be reassured that a product can be returned as per their returns Policy, avoid purchasing directly from this company. I am waiting for a refund for items that were returned and confirmed as delivered to the ‘PO Box’ provided. Items were delivered close to two weeks ago. The PO Box is likely a container/storage facility/warehouse, not a PO Box in the traditional sense. There is no way of tracking items into these types of ‘facilities’, so the parcel may always show as ‘in transit’ with no proof of delivery to fall back on. In short, I've lost the cost of the products, plus the shipping costs and resources taken to return the item. I had made sure postage included signature on delivery to ensure the items were safely delivered. On checking my credit card statement, I was charged for the products by an overseas company in HK dollars despite purchasing from an AU site.

NO REFUND AFTER RETURN I bought 2 medium makeup bags for Christmas gifts. I received them on Dec 17 and needed to return them as they were too small. I emailed them to get directions on how to return. They responded that returns had to be within 30 days and include all packing slips. Bagsmart gave me the address to return it to. I returned them on 1/8/24, WITH the packing slip inside, by USPS and received the tracking number from USPS. I emailed Bagsmart the tracking number as well as the expected delivery date, which was 1/11/24. I checked with USPS and the package was delivered on 1/11/24 and given to an individual at the address that “service” at Bagsmart had given it. It is now 2/5/24 and I STILL have no credit from Bagsmart!! I emailed them on 1/31/24 to ask what the delay in getting my credit was and CRICKETS! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU ARE SURE YOU DO NOT WANT TO RETURN THE ITEMS! Returns are a scam with them!

Good customer service, bad stock information I ordered a backpack, the next day I got notification it was out of stock, and they weren't sure when it would be available again. They offered to cancel the order and let me change which items I picked. Since I wanted that specific backpack I canceled my order. The next day I got an email with a refund along with a message, which said they canceled my order and that my refund would be credited in 7 business days. The credit arrived soon after. Overall I was happy with the quick information flow and helpful customer service, but I was disappointed by the "historic information" as they call it in their Terms of Service, meaning the information on their website is not up to date — including stock information.

I bought one of the hanging toiletry bags. I bought one of the hanging toiletry bags and received it today. After reading some reviews, I was concerned but it has exceeded my expectations. It’s perfect for travelling and storing in luggage. Instead of having lots of the packing cubes (waste of money), I’ll only have one and with the hanger, it’ll be great for when there isn’t any room in the bathroom to store everything.