Moritz Te
DEHands down one of the best brands I… Hands down one of the best brands I ordered from. My backback worked beautifully, and when the zipper broke after 5 years, I am getting a replacement. All i had to do was show them my order and send them pictures about the damage. The whole process was super easy. I am not at all used to this kind of customer service quality. I hope this brand will set standards for the rest.
Anonymous Customer
GBI bought a backpack from WANDRD two… I bought a backpack from WANDRD two years ago (Original PVKE) and it had been performing wonderfully in that time. Recently a seam ripped, right where the back straps connect to the clam shell. I emailed WANDRD and within a day they responded and my backpack was fully covered by their lifetime warranty. It was genuinely one of the best customer experiences I've had.
ERIC
GBOriginal PRVKE zipper broke, and still under warranty. I purchased their original PRVKE bag way back in 2018 and used it extensively for travel, work, hiking, skiing, etc. Last week the outer zipper came apart while in an airport, and it would have taken some doing to repair. I remembered their warranty, filled out the form, and within a few hours I had a newer PRVKE bag ordered at no cost to me except shipping.
client(e)
FRWANDRD is the best backpack manufacturer ever Hi, I've purchased multiple bags and accessories from WANDRD since 2019, and they all are just awesome! Great design, really strong manufacturing and simply beautiful... WANDRD is the best backpack manufacturer ever! I currently own : - 1 x PRVKE 31L - 1 x All-New-PRVKE 21L - 1 x All-New-PRVKE 31L - 1 x HEXAD Carryall Duffel Backpack - 1 x ROGUE Sling 9L - Multiple accessories like TechBag, MIIR Water Bottle, etc... Another thing to keep in mind : the support team is awesome and the lifetime warranty is a real thing. I have to use it once and it was super effective! Love you guys from WANDRD.
Josué
FRExceptional Customer Service and Responsive Support! I recently had the pleasure of interacting with the team at Wandrd regarding a warranty claim for my DUO Daypack. From start to finish, the experience was nothing short of exceptional. First and foremost, I was blown away by their responsiveness. They promptly reviewed my claim and ensured that it was covered by their "Wander More, Worry Less" guarantee, which speaks volumes about their commitment to customer satisfaction. Their flexibility and understanding truly made me feel valued as a customer. I can confidently say that I've never experienced such outstanding customer service with any other company. Wandrd has won me over as a loyal customer for life, and I will not hesitate to recommend them to everyone I know.