Original PRVKE zipper broke, and still under warranty. I purchased their original PRVKE bag way back in 2018 and used it extensively for travel, work, hiking, skiing, etc. Last week the outer zipper came apart while in an airport, and it would have taken some doing to repair. I remembered their warranty, filled out the form, and within a few hours I had a newer PRVKE bag ordered at no cost to me except shipping.

Exceptional gear and UNLIMITED… Exceptional gear and UNLIMITED WARRANTY! It cannot get any better, seriously. The quality of the gear is incredibly high. Everything is too good. The price range is great. And on top of that, I was just met with the most efficient customer service to date. Thank you guys so much.

I have had a 21 L prvke black camera… I have had a 21 L prvke black camera backpack for five years and I love it - it's been with me through a lot. I could not recommend WANDRD more. Also, their lifetime warranty is actually lifetime which I am super grateful and appreciative for since my bag had a problem with the zipper and they are sending me a new one. You won't be disappointed.

Truly terrible customer service. Amateurs. I ordered this while traveling and because of their slow fulfillment was unable to receive it. They refused to cancel the order even before it shipped, refused to assist in having the item shipped back to them, and accused me of fraud when I disputed the charges. Truly terrible customer service. Amateurs.

Genuine life-time warranty - great customer service These guys are the real deal. No product is perfect, but when the stitching on my PRVKE split after years of constant globetrotting Wandrd agreed to replace it immediately. Can't fault them for one second. For anyone else obsessed with finding that 'bag-for-life' company, look no further.