Best backpack I'm a backpack junky, and the Troubadour Apex is the best I've owned. Perfect pockets and design. Stylish enough for work but durable enough for a hike when playing hooky during a work trip.

Awful service / experience Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience. 4/8 - placed order 4/10 - fulfillment email w/ tracking 4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was 4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS 4/13 - support confirmed it is right tracking ID / was sent 4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID 4/17 - support confirmed tracking ID now works and that item was on the way 4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation 4/20 - requested refund instead, waiting on processing

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Best backpack ever after trying many Best backpack ever after trying many. Classy, practical, durable, robust, lightweight.

I recently purchased a Troubadour I recently purchased a Troubadour backpack and I am extremely happy with my purchase. The minimalist design is sleek and stylish, and the bag is incredibly lightweight yet durable. The waterproof material is a great feature that provides peace of mind during rainy weather. The attention to detail in the design, from the quality of the zippers to the padded straps for added comfort, is impressive. Overall, Troubadour offers high-quality bags that are both functional and fashionable. I highly recommend this company to anyone in need of a reliable and stylish backpack.