Look / Quality + Easy Return Policy Look / Quality: Got an Aero for husband, who's a frequent business traveler, he loves the comfortable fit, stylish looks and the volume the bag can carry. He told me he's got lots of compliments on the bag from work and at the gym! Excellent return experience: I originally got an Apex but my husband likes the Aero better so we returned the Apex with no hassle and order the Aero

Speedy response and impeccable service I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time. I think the Troubadour team has set a perfect example as to what customer service should be like. It was a wonderful experience and I'd confidently recommend the brand to people around me. Keep up the good work!

Wonderful experience with support Wonderful experience with purchasing and support. A small issue with my bag and they replaced it with a new one. Couldn't be happier!

It's fun, it's style, it's serious The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

I was not satisfied with the quality or… I was not satisfied with the quality or the service with my Troubadour purchase. I ordered 3 items that were shipped in two separate packages, but troubadour only provided 1 tracking number and my online account info told me all items were in the one package. The package without the provided tracking number ended up at a UPS store for an entire week, without any notice or communication. I finally located it after contacting troubadour multiple times and finally getting the second tracking number. It was an unnecessary headache which would have been avoided if correct tracking information had been provided in the first place. I ended up returning all items because the quality was not as good as expected. Specifically, the sewing on the backpack was uneven and the zipper was uneven in a way that made it seem like it would not stay waterproof after repeated use.