Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Purchased from them since 2020 Purchased from them since 2020. Great quality and service (had to have one replaced). Versatile bags too.

Look / Quality + Easy Return Policy Look / Quality: Got an Aero for husband, who's a frequent business traveler, he loves the comfortable fit, stylish looks and the volume the bag can carry. He told me he's got lots of compliments on the bag from work and at the gym! Excellent return experience: I originally got an Apex but my husband likes the Aero better so we returned the Apex with no hassle and order the Aero

Apex Backpack The Apex Backpack is a great everyday, urban bag. Unfortunately, I had a problem with the main zipper three years after purchase. It was replaced quickly and with little fuss. A great bag and the best backup service and warranty that I have experienced.

Great quality and reasonably priced I have purchased 2 backpacks (one for me and one for my wife) from the soho store and they're both excellent quality. I take my laptop, gym kit, protein shaker and water bottle to work every day and it all fits perfectly. It's comfortable to wear but looks professional so perfect for the city. The fact that it comes with a 5 year warranty shows that they stand behind the product. Also found the guys in the soho store really friendly, helpful and knowledgable about the products. Rare to find these days!