My second purchase This is my second purchase. Great quality backpack with loads of space. The price is more than fair for the quality. Very pleased....again!

Purchased from them since 2020 Purchased from them since 2020. Great quality and service (had to have one replaced). Versatile bags too.

great backpack great backpack. very high quality and functional. has a lot of pockets and is lightweight as well. really happy with it.

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Awful service / experience Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience. 4/8 - placed order 4/10 - fulfillment email w/ tracking 4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was 4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS 4/13 - support confirmed it is right tracking ID / was sent 4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID 4/17 - support confirmed tracking ID now works and that item was on the way 4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation 4/20 - requested refund instead, waiting on processing