Filtered Product Reviews EDIT: They posted my review after a couple of weeks, which I appreciate, so updating my review based on the customer service. Will follow up with the company to see if there is a way to resolve me issue. Received the Troubadour Ridge Backpack as a gift. I really loved the bag, but the design is very sleek so the bottom of the shoulder straps are quite small (1 inch thick) and soft. This resulted in the straps loosening every time I put on the backpack. I wrote a 3 star review on their website, and they never posted it, even after I verified my email. It seems that they filter their reviews which is quite frustrating because you'll never know the cons of their products and be able to make an informed purchasing decision.

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.

Best backpack I'm a backpack junky, and the Troubadour Apex is the best I've owned. Perfect pockets and design. Stylish enough for work but durable enough for a hike when playing hooky during a work trip.

Great quality and reasonably priced I have purchased 2 backpacks (one for me and one for my wife) from the soho store and they're both excellent quality. I take my laptop, gym kit, protein shaker and water bottle to work every day and it all fits perfectly. It's comfortable to wear but looks professional so perfect for the city. The fact that it comes with a 5 year warranty shows that they stand behind the product. Also found the guys in the soho store really friendly, helpful and knowledgable about the products. Rare to find these days!

Speedy response and impeccable service I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time. I think the Troubadour team has set a perfect example as to what customer service should be like. It was a wonderful experience and I'd confidently recommend the brand to people around me. Keep up the good work!