Best backpack ever after trying many Best backpack ever after trying many. Classy, practical, durable, robust, lightweight.

Great backpack Great backpack very well designed. Useful for business or personal purpose. I like the blue color and the stylish look of it.

Apex Backpack The Apex Backpack is a great everyday, urban bag. Unfortunately, I had a problem with the main zipper three years after purchase. It was replaced quickly and with little fuss. A great bag and the best backup service and warranty that I have experienced.

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end