Great backpack Great backpack very well designed. Useful for business or personal purpose. I like the blue color and the stylish look of it.

Purchased from them since 2020 Purchased from them since 2020. Great quality and service (had to have one replaced). Versatile bags too.

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Wonderful experience with support Wonderful experience with purchasing and support. A small issue with my bag and they replaced it with a new one. Couldn't be happier!

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.