It's fun, it's style, it's serious The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.

Only positives to say Only positives to say The materials are all high quality and durable. I chose this bag initially as it has a "manlier" look than many of the leather options. It is still elegant though and it fits a lot of stuff without complicating the bag with loads of different zippers. I've been using it for a month now for office & travel, absolutely love it!

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

great backpack great backpack. very high quality and functional. has a lot of pockets and is lightweight as well. really happy with it.