I was not satisfied with the quality or… I was not satisfied with the quality or the service with my Troubadour purchase. I ordered 3 items that were shipped in two separate packages, but troubadour only provided 1 tracking number and my online account info told me all items were in the one package. The package without the provided tracking number ended up at a UPS store for an entire week, without any notice or communication. I finally located it after contacting troubadour multiple times and finally getting the second tracking number. It was an unnecessary headache which would have been avoided if correct tracking information had been provided in the first place. I ended up returning all items because the quality was not as good as expected. Specifically, the sewing on the backpack was uneven and the zipper was uneven in a way that made it seem like it would not stay waterproof after repeated use.

Splurge on a Troubadour Apex Purchased the Apex Backpack a few months ago and it has lived up to all the hype. Solid, elevated and practical. Would recommend to everyone. Great product, great customer service. Overall you can't go wrong with a Troubadour product.

Best backpack I'm a backpack junky, and the Troubadour Apex is the best I've owned. Perfect pockets and design. Stylish enough for work but durable enough for a hike when playing hooky during a work trip.

Awful service / experience Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience. 4/8 - placed order 4/10 - fulfillment email w/ tracking 4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was 4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS 4/13 - support confirmed it is right tracking ID / was sent 4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID 4/17 - support confirmed tracking ID now works and that item was on the way 4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation 4/20 - requested refund instead, waiting on processing

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.