Wonderful experience with support Wonderful experience with purchasing and support. A small issue with my bag and they replaced it with a new one. Couldn't be happier!

Filtered Product Reviews EDIT: They posted my review after a couple of weeks, which I appreciate, so updating my review based on the customer service. Will follow up with the company to see if there is a way to resolve me issue. Received the Troubadour Ridge Backpack as a gift. I really loved the bag, but the design is very sleek so the bottom of the shoulder straps are quite small (1 inch thick) and soft. This resulted in the straps loosening every time I put on the backpack. I wrote a 3 star review on their website, and they never posted it, even after I verified my email. It seems that they filter their reviews which is quite frustrating because you'll never know the cons of their products and be able to make an informed purchasing decision.

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

It's fun, it's style, it's serious The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

Great backpack Great backpack very well designed. Useful for business or personal purpose. I like the blue color and the stylish look of it.