Apex Backpack The Apex Backpack is a great everyday, urban bag. Unfortunately, I had a problem with the main zipper three years after purchase. It was replaced quickly and with little fuss. A great bag and the best backup service and warranty that I have experienced.

It's fun, it's style, it's serious The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

Bag great - customer service, not so much The bag is very well designed and made. Unfortunately, it's unsuitable for me. I need to return it, but there is no return label in the box. I've called Troubadour 4 times now on 4 separate days to try to get a return label, but no-one has got back to me, despite assurances that my request is being treated as 'urgent'. I am only writing this review to try to get someone to PLEASE help me return the bag...! Update: someone finally emailed me this morning, and the bag is now safely on its way back to Troubadour.

Look / Quality + Easy Return Policy Look / Quality: Got an Aero for husband, who's a frequent business traveler, he loves the comfortable fit, stylish looks and the volume the bag can carry. He told me he's got lots of compliments on the bag from work and at the gym! Excellent return experience: I originally got an Apex but my husband likes the Aero better so we returned the Apex with no hassle and order the Aero