Wonderful experience with support Wonderful experience with purchasing and support. A small issue with my bag and they replaced it with a new one. Couldn't be happier!

Awful service / experience Short version: almost two weeks of back and forth where I had to help point out issues / felt like it was on me to show what was going on. Ended with just cancelling the order. Would be highly concerned if I ever had to actually use the 'guarantee' based on the ordering experience. 4/8 - placed order 4/10 - fulfillment email w/ tracking 4/11 - tracking was not registered with UPS, I reached out to troubadour asking where it was 4/12 - support noted warehouse confirmed it was sent and told ME to reach out to UPS 4/13 - support confirmed it is right tracking ID / was sent 4/14-4/16 - had to also reach out on chat to prompt a response, got conflicting information because chat representative pulled the wrong order ID 4/17 - support confirmed tracking ID now works and that item was on the way 4/19 - after ANOTHER exchange of emails, support / warehouse now say package is actually lost and not sent at all, offering to reship with no discount or compensation 4/20 - requested refund instead, waiting on processing

Only positives to say Only positives to say The materials are all high quality and durable. I chose this bag initially as it has a "manlier" look than many of the leather options. It is still elegant though and it fits a lot of stuff without complicating the bag with loads of different zippers. I've been using it for a month now for office & travel, absolutely love it!

Customer service was also a dream to… Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end

great backpack great backpack. very high quality and functional. has a lot of pockets and is lightweight as well. really happy with it.