Look / Quality + Easy Return Policy Look / Quality: Got an Aero for husband, who's a frequent business traveler, he loves the comfortable fit, stylish looks and the volume the bag can carry. He told me he's got lots of compliments on the bag from work and at the gym! Excellent return experience: I originally got an Apex but my husband likes the Aero better so we returned the Apex with no hassle and order the Aero

Filtered Product Reviews EDIT: They posted my review after a couple of weeks, which I appreciate, so updating my review based on the customer service. Will follow up with the company to see if there is a way to resolve me issue. Received the Troubadour Ridge Backpack as a gift. I really loved the bag, but the design is very sleek so the bottom of the shoulder straps are quite small (1 inch thick) and soft. This resulted in the straps loosening every time I put on the backpack. I wrote a 3 star review on their website, and they never posted it, even after I verified my email. It seems that they filter their reviews which is quite frustrating because you'll never know the cons of their products and be able to make an informed purchasing decision.

Only positives to say Only positives to say The materials are all high quality and durable. I chose this bag initially as it has a "manlier" look than many of the leather options. It is still elegant though and it fits a lot of stuff without complicating the bag with loads of different zippers. I've been using it for a month now for office & travel, absolutely love it!

Best backpack ever after trying many Best backpack ever after trying many. Classy, practical, durable, robust, lightweight.

Speedy response and impeccable service I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time. I think the Troubadour team has set a perfect example as to what customer service should be like. It was a wonderful experience and I'd confidently recommend the brand to people around me. Keep up the good work!