Great Product. Suspect (?) Customer Service Wow, quite surprised by all the negative reviews that I'm now just reading after making my purchase. No issues with receipt of product and I have to say that other than the personalization consisting of Velcro attached name/phone number strips, the harness itself is a vast improvement over any I've purchased before. My dog behaves very differently while walking. All the gagging and coughing when pulling is gone. Great product if you can get past the purported customer service issues.

SCAM! JUNK! DO NOT PURCHASE! This is a scam. The product is absolute junk. We received the harness and immediately reached out since it looked like it was worth about $2. The owner immediately replied and said there was a new harness model and it would be shipped out immediately. That was a month ago. No response, no new harness and no refund. I turned it over to the credit card company.

Shopping at PetSwag has been a joy Shopping at PetSwag has been a joy. As a dog lover, their range of dog-centric gifts and accessories resonated with me. It's wonderful to have a dedicated place to find high-quality, dog-themed products that bring a smile to my face and tail wags to my pup.

Didn't receive an item, no response I ordered and paid for two items as Christmas presents for my sister and her dog. One of the gifts arrived on time, but the second item (a collar) was not in the package and not listed on the receipt in the box, despite being on my online receipt and being charged for the item. I called the customer service line, got not response and left a voicemail. I also emailed the customer service address and got no response. I understand mistakes happen, but the lack of response has been unacceptable.

Inadequate Customer Service I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box says this is supposed to be a large. I've contacted customer service multiple times and continue to reach their voicemail. My messages have gone unanswered. This is unacceptable and extremely frustrating. I will not be making any future purchases with Petswag, nor will I be recommending them to our friends and family.