Good quality item, but customer service could be improved I ordered a Jax & Bones bed for one of my daughter's dogs knowing the site said delivery would be the end of January. I had to contact customer service Jan. 31st to ask what happened to delivery of my order as there was no notification about shipment. Only then was I informed the item was not in stock & there would be further delay. I was told to expect delivery one day after it's shipped from the manufacturer by midweek Wed. Waited for notice of delivery but no dog bed Friday or Saturday, so had to contact customer service again to ask what happened. Although the dog bed was finally delivered, I'd probably order from another store next time.

Have tried multiple times to contact… Have tried multiple times to contact company to return the dog harness as the harness pulls off my small dog easily leaving me with a run away Lhasa. Have not received a return email or contact on how to return this item.

SCAM! JUNK! DO NOT PURCHASE! This is a scam. The product is absolute junk. We received the harness and immediately reached out since it looked like it was worth about $2. The owner immediately replied and said there was a new harness model and it would be shipped out immediately. That was a month ago. No response, no new harness and no refund. I turned it over to the credit card company.

I returned a Clickit Sport safety harness for a larger size To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.

Trouble service no response Trouble service, do not response to emails regarding returns. Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. Order no 117487