Great Product. Suspect (?) Customer Service Wow, quite surprised by all the negative reviews that I'm now just reading after making my purchase. No issues with receipt of product and I have to say that other than the personalization consisting of Velcro attached name/phone number strips, the harness itself is a vast improvement over any I've purchased before. My dog behaves very differently while walking. All the gagging and coughing when pulling is gone. Great product if you can get past the purported customer service issues.

Inadequate Customer Service I purchased a Found My Animal rope leash to replace one that we've had for a couple of years. (We love them and own 3.) The diameter on the one we received is half that of the others, and the box says this is supposed to be a large. I've contacted customer service multiple times and continue to reach their voicemail. My messages have gone unanswered. This is unacceptable and extremely frustrating. I will not be making any future purchases with Petswag, nor will I be recommending them to our friends and family.

Extremely poor service Extremely poor service! I ordered an interactive dog ball on 11/07/22 for a Christmas present. Ordered plenty early for this. I used PayPal since I hadn’t purchased from this company prior to this. I contacted the company myself & thru PayPal several times before Xmas & now after. Each time I get the standard “ congratulations, it’s on the way” reply email but the product never arrives. This AM I contacted them again, for the fifth time per email. This time, I no longer care about the ball but want my $21.98 refunded ASAP. Still doubtful they will follow through & I will have to take further action. Please don’t waste your money on this scam.

Misleading Description of Pet Carrier The description of the Sleepypod pet carrier stated that it "Compresses from 22" long, 10.5" wide, 10.5" high down to 16" long, 10.5" wide, 8.5" high". The ends and top of the sides do bend when pressure is applied, however, there is no way to keep them in that position. So when attempting to place under an airline seat the carrier is at its larger dimensions and will not fit.

Great company to deal with! The seat belt I ordered for Harry (yellow lab) was on backorder; however, I was kept in the loop on inventory delivery, shipment dates, had all of my questions answered, and finally received my Sleepy Pod as scheduled. The product was relatively easy to use, worked as indicated, and kept Harry from jumping over seats! Great company to give business to!