Misleading Description of Pet Carrier The description of the Sleepypod pet carrier stated that it "Compresses from 22" long, 10.5" wide, 10.5" high down to 16" long, 10.5" wide, 8.5" high". The ends and top of the sides do bend when pressure is applied, however, there is no way to keep them in that position. So when attempting to place under an airline seat the carrier is at its larger dimensions and will not fit.

Trouble service Trouble with service, they do not response to emails regarding returns. There is NO PHONE NUMBER. THE FAKE NUMBERS ON LINE GOES TO SOME SURVEY!! Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. WILL NEVER DO BUSINESS WITH THEM AGAIN. ALSO THE DOG HARNESS IS A BAD DESIGN AND CHOKES OUR DOG. That's why was trying to return it. Still NO answer from an email and no phone contact number. So out $40. I guess?

SCAM! JUNK! DO NOT PURCHASE! This is a scam. The product is absolute junk. We received the harness and immediately reached out since it looked like it was worth about $2. The owner immediately replied and said there was a new harness model and it would be shipped out immediately. That was a month ago. No response, no new harness and no refund. I turned it over to the credit card company.

Didn't receive an item, no response I ordered and paid for two items as Christmas presents for my sister and her dog. One of the gifts arrived on time, but the second item (a collar) was not in the package and not listed on the receipt in the box, despite being on my online receipt and being charged for the item. I called the customer service line, got not response and left a voicemail. I also emailed the customer service address and got no response. I understand mistakes happen, but the lack of response has been unacceptable.

Not happy! I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to reach them. I have seen similar reviews so I have disputed the charge since they took my funds immediately. Very unprofessional.