Not happy! I have ordered from them in the past and was happy however, I recently placed an order that never shipped. I have emailed the company twice and left a voicemail with no reply to any of my attempts to reach them. I have seen similar reviews so I have disputed the charge since they took my funds immediately. Very unprofessional.

Have tried multiple times to contact… Have tried multiple times to contact company to return the dog harness as the harness pulls off my small dog easily leaving me with a run away Lhasa. Have not received a return email or contact on how to return this item.

Customer Service Shoddy/Unresponsive Customer Service Shoddy/Unresponsive. I placed an order with PetSwag and received items that were incorrect from what I purchased. I've e-mailed (with proof of discrepancies) every day since the error occurred and have called in three times (with voicemails left) and have yet to be responded to. Company has ghosted me completely and I'm out over $100. Aside from that, the order also took longer than two days to ship (even though it was paid for). Honestly, the brands they carry are available elsewhere on the internet (or directly through the brand themselves). For how expensive these boutique/luxe dog brands are, I expected at least responsive support. Be advised, You might be better off going with a different company.

Great company to deal with! The seat belt I ordered for Harry (yellow lab) was on backorder; however, I was kept in the loop on inventory delivery, shipment dates, had all of my questions answered, and finally received my Sleepy Pod as scheduled. The product was relatively easy to use, worked as indicated, and kept Harry from jumping over seats! Great company to give business to!

I returned a Clickit Sport safety harness for a larger size To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.