Great product Good experience with Petswag..the product was not available when promised but good communication regarding late shipment was appreciated..I would do business with them again! We ordered the car safety harness, Clickit..haven't tried it out yet, but judging on the great reviews it will work out great!

Great Product. Suspect (?) Customer Service Wow, quite surprised by all the negative reviews that I'm now just reading after making my purchase. No issues with receipt of product and I have to say that other than the personalization consisting of Velcro attached name/phone number strips, the harness itself is a vast improvement over any I've purchased before. My dog behaves very differently while walking. All the gagging and coughing when pulling is gone. Great product if you can get past the purported customer service issues.

Trouble service Trouble with service, they do not response to emails regarding returns. There is NO PHONE NUMBER. THE FAKE NUMBERS ON LINE GOES TO SOME SURVEY!! Good luck trying to return an item or exchanging it for the correct size because they don't give you a return address or any information in the post and just don't respond!!!!! Very disappointed. WILL NEVER DO BUSINESS WITH THEM AGAIN. ALSO THE DOG HARNESS IS A BAD DESIGN AND CHOKES OUR DOG. That's why was trying to return it. Still NO answer from an email and no phone contact number. So out $40. I guess?

Customer Service Shoddy/Unresponsive Customer Service Shoddy/Unresponsive. I placed an order with PetSwag and received items that were incorrect from what I purchased. I've e-mailed (with proof of discrepancies) every day since the error occurred and have called in three times (with voicemails left) and have yet to be responded to. Company has ghosted me completely and I'm out over $100. Aside from that, the order also took longer than two days to ship (even though it was paid for). Honestly, the brands they carry are available elsewhere on the internet (or directly through the brand themselves). For how expensive these boutique/luxe dog brands are, I expected at least responsive support. Be advised, You might be better off going with a different company.

Great company to deal with! The seat belt I ordered for Harry (yellow lab) was on backorder; however, I was kept in the loop on inventory delivery, shipment dates, had all of my questions answered, and finally received my Sleepy Pod as scheduled. The product was relatively easy to use, worked as indicated, and kept Harry from jumping over seats! Great company to give business to!