Scam Order took over 3 weeks to ship my order and then, when i emailed them about it, it suddenly said it was shipped and “delivered” in the same day, but my package never came. They’re claiming since i received a delivery email that it must have been stolen and won’t give me a refund or a new product.

Good product, bad sizing. My dog had surgery on her eye and the large cones were NOT workin for her. I tried everything. I was really impressed with the product itself, paid extra for fast delivery and it did come quick. Got the biggest I could get but still was not big enough for my dog's chubby neck. This wasn't the best for her but I will keep it for possibly future animals or to share to a friend that may ever have a use for it.

I ordered on April 5 and as of today I ordered on April 5 and as of today, April 30, I have not received my item. The website just says shipped and includes no tracking number. I have made multiple attempts to contact this company for the past week with no response. Total scam. Update: Love the response below about contacting the support team. That email address doesn’t work and I get a return to sender response. Finally got a response after a week of waiting from the original email address and they told me to either check with my neighbors or contact USPS (useless) and see what they say or pay shipping for another item. Refused to refund my $40 purchase. Won’t be ordering again!

Donna is an amazing woman that went way beyond to please your customers. Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin

Slimy Business First of all, I want this to be a 100% genuine review so I will say that the parka jacket I got was of good quality. However, what was unbeknownst to me and many shoppers, is that this jacket is VERY tight fit, there’s 0 flexibility for dogs of different body shapes, and that is why so many people complain about the fit. My dog is a small skinny chihuahua (5lbs). This jacket fits most of her body except for her hind legs, she can’t move in it. So sadly this is not a product I’d recommend unless they can change the design to add more stretchability to the sleeves. Now onto the company, I’ve brought this to their attention and they were least interested in resolving the issue for me. I ended up asking for a refund for the returned of this unused product, they declined. They were only willing to give me store credit so I will spend it on something else with them but I did not want anything else to do with this company. Bad customer service and badly designed product.