This company is a scam This company is a scam! Buyer beware. I have written them three emails on sending me a shipping label to return the two jackets that I got that I measured for and did not fit at all on my two dogs. $86 down the drain and no one has contacted me.

Disgusting and incompetent fools that… Disgusting and incompetent fools that completely screwed up the order with the wrong size and then wanted me to pay $$$ to return and threatened to close the order if I did not give them a tracking number in 5 days. They take no responsibility for their mistake. RUN AWAY FROM THIS FRAUD COMPANY ! CANNOT BE TRUSTED !

Slimy Business First of all, I want this to be a 100% genuine review so I will say that the parka jacket I got was of good quality. However, what was unbeknownst to me and many shoppers, is that this jacket is VERY tight fit, there’s 0 flexibility for dogs of different body shapes, and that is why so many people complain about the fit. My dog is a small skinny chihuahua (5lbs). This jacket fits most of her body except for her hind legs, she can’t move in it. So sadly this is not a product I’d recommend unless they can change the design to add more stretchability to the sleeves. Now onto the company, I’ve brought this to their attention and they were least interested in resolving the issue for me. I ended up asking for a refund for the returned of this unused product, they declined. They were only willing to give me store credit so I will spend it on something else with them but I did not want anything else to do with this company. Bad customer service and badly designed product.

Order delivery timing questionable Perhaps I'll think better of the company IF the order is ever delivered. They said 10 days. It's been 7 and the USPS tracking number shows that USPS doesn't yet have it. We're feeling skeptical. In 'chats' on their site they say it will get there but .. when there's no movement at all, one wonders.

I ordered about 20 days ago and still… I ordered about 20 days ago and still haven’t received my order. Very disappointed in this type of customer service. No tracking number just an email saying order was processed.