Lilly & Max

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2.50
Based on 20 Reviews

5

25.00%

4

10.00%

3

10.00%

2

0.00%

1

55.00%
About Lilly & Max

We are incredibly grateful that you took the time out to share your feedback with Lilly & Max. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team! Please notice: Shipping delay may happen occasionally, especially during the current situation. We will make our best effort to help you out of any problems you have during the transaction.

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B. Evans
GB

Defective materials and bad customer service I am writing to inform you about a serious defect in my Scandinavian 6-drawer Wood Dresser that I bought from your company on May 30, 2023. Despite assembling it with utmost care and precision, the dresser has become nonfunctional and aesthetically displeasing. The six drawers are now difficult to open and close, while the front of the dresser has split on both sides, and there is a visible gap between the wood planks on the right side. The company agreed to refund my credit card but then reneged, stating that they would only issue a check if I provided proof that the dress was disposed of. The company gives conflicting information, and doesn't honor their warranty.

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Dale
GB

Donna is an amazing woman that went way beyond to please your customers. Hi, I had ordered a dogface jacket for a gift and it was too small. I dealt with a wonderful employee who was very helpful. She went above and beyond to help us. She sent another one at a very reasonable price and shipping. Now after receiving the 2nd one, a medium red, it also was to small. Now, Donna was so professional in how she helped resolve the problem. I sent in the measurements and Donna said I would need an Xtra large. And, I would just have to pay for the shipping. She is an amazing employee that really goes above and beyond to help your customers keep going back to buy your products. You are lucky to have her. Dale Martin

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Jon Smith
GB

Great Experience I ordered a 4XL TheDogFace Dog Raincoat & Windbreaker - Snowfield for my 80lb 13 mos old Golden and it came in about 2 weeks. I ordered the 4XL based on the size chart. The jacket fits but it is snug. When he runs the velcro tends to come undone. I contacted the company about an exchange and they were very helpful in getting me the appropriate size. I went with their largest size in 5XL at a very low extra cost and I was able to keep my original order. I will be using it as a gift for a friend! Thanks!

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Kristy Pellerito
GB

The best recovery collar on the market! We purchased the recovery collar for our post surgical dog. It’s by far the best out there! We have tried the rigid cone collars and they are uncomfortable and pull on our dog’s neck when he lays down. You also have to take them on and off several times a day for eating and drinking. The inflatable collars only prevent them from getting at certain parts of their body but not all. This collar addresses everything that didn’t work in the previous collars and it’s something every pet owner should have!

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Nancy
GB

The funny looking disc has done the… The funny looking disc has done the trick as far as stopping my "chewer" from getting to his forearm. I had tried the donut, a cone, every ointment/anti-itch concoction and finally he is on the mend. Only downfall was the company was sold out of two different colors and it took a couple weeks to get the "lifesaver" in the mail.

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