I recently received my new backpack and… I recently received my new backpack and I am thoroughly impressed. The backpack looks fantastic and matches exactly with the manufacturer’s description. The quality is evident in every stitch and it meets all my expectations. The service provided by the company was incredible. The shipping was really fast, which was a pleasant surprise. But what stood out the most was the post-sale support. They were attentive, helpful, and ensured that I had a great experience. I highly recommend this backpack to anyone in need of a reliable and stylish option, and I commend the company for their excellent service. Looking forward to more purchases in the future!

Terrible experience I ordered a backpack through their “try before you buy” option which according to their website won’t charge me until 5 days after delivery. However, my card has already been charged the full amount. The item hasn’t shipped and I emailed them multiple times regarding this and still haven’t heard back. It’s now 9/8 and no shipping updates or responses through their customer service inbox. Awful experience and terrible customer service. Would never purchase anything from this company and suggest avoiding at all costs.

Came all the way here to warn everyone… Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80+ on an item sight unseen, and no return label? Basically paid $20 to look at the bag for 5 mins and realized that it sucks. Terrible customer service. No attempt to make things right.

Simply amazing Simply amazing. Both the quality of the product, and the customer service. I bought a couple of Boundary items that were supposed to go together. Note: bought them from a retailer, not directly from Boundary. Attaching one to the other didn't quite seem to work well. I took pictures and sent them to Boundary customer service via their website. Got a quick reply from Kailey, who said that one of the items is from a newer line, and the other is from the older. Boundary offered to replace one item directly to make them match. Absolutely free of charge. Two months after my purchase. Love the quality. And I didn't think such customer service existed anymore!!

Started off seeing the Arclite sling… Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me know and they did send a follow up email when to expect it and pre-order. Fast forward to present and it's now my second favorite bag right behind my Goruck Echo. Great communication and equally great product!