Like many others have experienced Like many others have experienced, Boundary Supply appears to operate in bad faith. Ordered an "In Stock, Ready to Ship" bag as well as several accessories on November 20th. Two weeks after the order, I sent an email having not received shipping information. I was told they were delayed and would ship in 48 hours. 2 week later, I follow up and no news at all.I never get shipping track number. Also they say some item was not available but is already available on web site. The order has never be sent and no solution founded. Christmas gift is dead. Boundary Supply clearly has terrible customer service, logistics, and support.

Terrible experience I ordered a backpack through their “try before you buy” option which according to their website won’t charge me until 5 days after delivery. However, my card has already been charged the full amount. The item hasn’t shipped and I emailed them multiple times regarding this and still haven’t heard back. It’s now 9/8 and no shipping updates or responses through their customer service inbox. Awful experience and terrible customer service. Would never purchase anything from this company and suggest avoiding at all costs.

Shipping delay issues Shipping delay issues. I have two running orders right now. One ordered on August 22nd and the second one on August 24th for separate items. I have contacted info email and received no communication back. I followed up with another email and again nothing back. Been 2 weeks approaching a third week with no communication. They were a good company last year and fulfillment was top notch during a pandemic but this year is not it.

Great piece of kit The hardware they're selling is excellent quality and highly useful. I recently purchased the Errant and love it for my daily commute. It holds all the tools I need, tablet, laptop, battery bank, and even a jacket with room to spare. Before the Errant I was using the Prima System bag with internal camera bag installed and while it is an excellent bag and has held up to the punishment of my work, its a bit more bulky than the Errant and better suited to travel/adventure. Errant is excellent as a daily carry bag.

Started off seeing the Arclite sling… Started off seeing the Arclite sling was no longer in stock; messaged the folks at Boundary supply and they responded with quickly with details when it'll be back in stock. Was told they'll let me know and they did send a follow up email when to expect it and pre-order. Fast forward to present and it's now my second favorite bag right behind my Goruck Echo. Great communication and equally great product!