Don't return items...no refund no item they keep it all...🙂 Whatever you do if you order from East essence just keep it even if it's too small or too big don't send it back you won't hear no correspondence you won't hear nothing from them they keep your money they keep your item they're terrible no communication... You may get your item I got my item but like I said if you don't like it donate it or give it to your friend don't send it back

I should have read the reviews before… I should have read the reviews before making such a huge purchase. SMH Customer Service is non existent! My order is STILL “unfulfilled”.... I ordered from Modanisa AFTER I ordered from East Essence and got my package delivered! Aaaaand Modanisa is MUCH cheaper! Save yourself, don’t order.... just head on over to Modanisa for BETTER clothes, BETTER service and MUCH quicker response!

Company is not clear about delivery timing, my account has been suspended without warning! Company is not clear about the packing/shipping timing which can be well above full 6 weeks. I have not received the ordered goods yet (after 5 weeks) but I am already worried this is a scam as I cannot login into my account any more!!! I might have been be stripped off for 200,- USD, in a "better" case for some trash quality rags.

Terrible experience Terrible experience with this shopping site! They don’t care much about customer satisfaction as it shows through their handling and management of orders! They ask you to pay $ for expedited orders, then once that timeframe for the order to be shipped has ended, they email you to tell you your items is out of stock, literally few hours after the same person-Uzma- promised that my items will arrive by 5/11 max before eid. Absolutely careless crew. They should aim up their game to continue their existence, or with such terrible customer service they won’t last long.

Nice I am fan of East Essence beautiful abaya and tunics designs, especially the abayas. Very good service, very polite customer care staff and so quick delivery services. I keep recommending them. Great place