Updated - Customer Experience UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.

Terrible customer service Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced

Over priced trash and crappy service This company has terrible customer service and there is no option to speak with them over the telephone. I was sent a faulty product and when I contacted them, they blamed me for the damage to it. They refused to repair, refund or replace the item. I will never buy anything from them again.

I have used their product quality was… I have used their product quality was good but a bit over price!

I ordered I/O trainers on closeout and… I ordered I/O trainers on closeout and had to return them, they were quick and efficient in both answering my questions before ("can I return these shoes on closeout?") and in the processing of the return. The shoes were great, but the shoelace holes happened to rub my foot the wrong way. I really wish I could have kept them, great quality otherwise. I also ordered a Rucker 3.0 and a 30lb weight. The quality on both of these products was outstanding. Before I ordered my Rucker, I emailed customer service to see if another color would be in stock soon and I received a timely reply. Based off my experiences, they were quick to respond to/address questions/issues and the products are great quality.