Bad experience but they made it right in the end I had a pretty awful experience with their online ordering system, customer support and my order was delayed due to their fault. It appears that their customer support is understaffed as it took some time for me to get someone to look into my case. However, they were quick to admit their own mistake and made up for it in a way that I thought was fair.

I ordered I/O trainers on closeout and… I ordered I/O trainers on closeout and had to return them, they were quick and efficient in both answering my questions before ("can I return these shoes on closeout?") and in the processing of the return. The shoes were great, but the shoelace holes happened to rub my foot the wrong way. I really wish I could have kept them, great quality otherwise. I also ordered a Rucker 3.0 and a 30lb weight. The quality on both of these products was outstanding. Before I ordered my Rucker, I emailed customer service to see if another color would be in stock soon and I received a timely reply. Based off my experiences, they were quick to respond to/address questions/issues and the products are great quality.

Terrible customer service Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced

I order a bag and weight I order a bag and weight. I got the bag. But then the plate was delivered to my neighbors and I never got it. Fed ex says they delivered it. Go ruck says they delivered it. But I never got it. No body cares fed ex never called it looked into into after I tried 3 times. Then go ruck just went ghost. I now have a small back pack for the 250 bucks lol. If your reading this shop rogue and request ups or usps for delivery. Go ruck got back to me and are sending me another plate. Customer service was great. Hopefully they didn’t send it fed ex but that seems to be the issue. I’ve only heard good things about go ruck and I will say only good about them. There bag is amazing

Pricey but worth it! I love Rucking and the gear at GoRuck is second to none. It’s definitely pricey but after I purchased it… it made me get out there more (had to make the money worth it). The gear never breaks down and it’s made in the USA. Referred a few friends and they love it to. Embrace the suck sticker was a nice touch too!