Great quality bags Great quality bags, feels like they will last a lifetime. I ordered from the Goruck store to the Netherlands, it was shipped quickly but I recieved quite a bit of taxes and importduties from Fedex. I sent Goruck a mail and got refunded the entire amount of taxes, I would definitely order again!

Terrible customer service Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced

Updated - Customer Experience UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.

I ordered I/O trainers on closeout and… I ordered I/O trainers on closeout and had to return them, they were quick and efficient in both answering my questions before ("can I return these shoes on closeout?") and in the processing of the return. The shoes were great, but the shoelace holes happened to rub my foot the wrong way. I really wish I could have kept them, great quality otherwise. I also ordered a Rucker 3.0 and a 30lb weight. The quality on both of these products was outstanding. Before I ordered my Rucker, I emailed customer service to see if another color would be in stock soon and I received a timely reply. Based off my experiences, they were quick to respond to/address questions/issues and the products are great quality.

NO REFUNDS A friend sent me a very generous gift, a $350 backpack from GoRuck. Well built, if you needed that, but so heavy when empty that it was not something i would use. Returned it but only given store credit. Wasted so much time trying to find something else to purchase and tried several things, different style shoes, but nothing fit (insanely narrow, how to big tough guys/gals fit into them?). They happily deducted shipping fees from my store credit but repeatedly refuse to refund the money. My last inquiry is most worrisome as they replied saying my credit can not be refunded and will now expire in a year. WTW? Not only have they held my gift money hostage for years they fully intend to rob me completely by making it expire. This company is evil. Stay away! And NEVER buy a gift for someone from these crooks.