Updated - Customer Experience UPDATE: GoRuck responded to say they’d ship a bag to the new address as an exception to policy. Wow - didn’t see the coming, but greatly appreciate this gesture. Bad customer service. Tried to correct a shipping address literally within moments of making an order for a canvas duffle bag. No workable phone number, and the company didn’t bother responding to emails sent within minutes of order. They finally responded about an hour after creating a shipping label, at which point they said there was nothing they could do (even though the item hadn’t been delivered). Suggest avoiding GoRuck - the instant they get your money, they don’t care about you.

Over priced trash and crappy service This company has terrible customer service and there is no option to speak with them over the telephone. I was sent a faulty product and when I contacted them, they blamed me for the damage to it. They refused to repair, refund or replace the item. I will never buy anything from them again.

I have used their product quality was… I have used their product quality was good but a bit over price!

I order a bag and weight I order a bag and weight. I got the bag. But then the plate was delivered to my neighbors and I never got it. Fed ex says they delivered it. Go ruck says they delivered it. But I never got it. No body cares fed ex never called it looked into into after I tried 3 times. Then go ruck just went ghost. I now have a small back pack for the 250 bucks lol. If your reading this shop rogue and request ups or usps for delivery. Go ruck got back to me and are sending me another plate. Customer service was great. Hopefully they didn’t send it fed ex but that seems to be the issue. I’ve only heard good things about go ruck and I will say only good about them. There bag is amazing

Terrible customer service Terrible customer service placed and order 11th of november with them as they were providing gadgets for a suicide awareness event after 4 weeks tried to contact them through email , website form, x no anser instagram finally they reply they had a stock issue and order will be sent the following week ( that was the 11th of december) today 22nd of december still no sign of shipping confirmation. terrible little company overpriced