No customer service; backpack not received Nine days after our shipping tracking shows that our backpack cleared customs, it is still stuck somewhere in Los Angeles. Their customer service is nonexistent – when you ask what is going on, you get a template response with a non-functioning, phone number, or a recording that sends you back to the same system that didn’t provide an answer in the first place. This is not a trustworthy company.

Fraudulent company … My daughter asked for a Windsor backpack from More than a Backpack. They charged my card $59.99 on 12/8/23. As of today, 12/31/23, my item has not been received. I sent numerous emails trying to inquire, no response. There's no customer service telephone number. DO NOT ORDER FROM THIS COMPANY. They are not creditable. My bank is refunding my money and sending me a new card. The shipping information is in Chinese for a week, and then it has the package in Elk Village, Los Angeles then Indianapolis. No movement since 12/25/23. Lesson learned.

Excellent quality bag I ordered the waterproof fashion stroller diaper bag in blue and I love it. I get so many compliments about it, stunning colour and a great quality bag. It’s also the perfect size for a day out with two young kids with different compartments and zip pockets making it really convenient. It also arrived really quickly too! I would definitely recommend.

Good backpacks! I've bought two backpacks from them- they feel a little flimsy because the material is thin but are surprisingly high quality and waterproof. My brother has the Mochilas school backpack which is extremely spacious. He regularly throws his around everywhere and the bag is still in great shape.

Happy with our bag Recently bought a basic canvas school backpack and have been very pleased with my purchase. I wasnt sure If this would be strong enough or large enough for everyday use but was surprisingly spacious to use and my son found it really comfy to carry! The bag arrived within the time they stated and the company responded to my question within 48 hours. Overall very pleased.