First of all it took forever to be… First of all it took forever to be received after purchase. The color of the purse looks nothing like the picture.

Savior Complex 1. I payed for quicker shipping 2. My order was sent out after the shipping time frame posted on your website 3. The order never arrived to my residence 4. I have repeatedly asked for this issue to be resolved, with no assistance. This all feels like a scam. Buyer beware. EDIT: The response here from this company is misleading. They have replied, but have been dismissive, unhelpful, and continue to avoid any potential solution to rectify a situation. To deny the reality of poor business practices and customer service is extremely misleading. By all mean More Than A Back, if you want to continue to make illegitimate responses here, we can discuss in more detail publicly.

More Than a Backpack = Scam I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining and pocket is cheap plastic and the stitching is poorly done. The bag is nothing like the photo. So disappointed. I was offered a partial refund or a new bag, and now after a few emails they’re not responding. Do not buy from this company, absolute scam.

No customer service; backpack not received Nine days after our shipping tracking shows that our backpack cleared customs, it is still stuck somewhere in Los Angeles. Their customer service is nonexistent – when you ask what is going on, you get a template response with a non-functioning, phone number, or a recording that sends you back to the same system that didn’t provide an answer in the first place. This is not a trustworthy company.

Great backpack purse This backpack purse is the perfect size. It's big enough to carry all of the necessities, including a lightweight sweater, without being bulky. Easy to organize with many pockets inside and out. The faux leather looks great and the rain rolls right off. I docked it one star because the snap underneath the main flap that secures the bag closed fell off the first time I opened it (literally). This now puts more tension on the outside clasp, which already has a history of being the weak point on this bag according to other reviews I've read.