No customer service; backpack not received Nine days after our shipping tracking shows that our backpack cleared customs, it is still stuck somewhere in Los Angeles. Their customer service is nonexistent – when you ask what is going on, you get a template response with a non-functioning, phone number, or a recording that sends you back to the same system that didn’t provide an answer in the first place. This is not a trustworthy company.

Good backpacks! I've bought two backpacks from them- they feel a little flimsy because the material is thin but are surprisingly high quality and waterproof. My brother has the Mochilas school backpack which is extremely spacious. He regularly throws his around everywhere and the bag is still in great shape.

5 stars from us Great communication, fast delivery and a quality product. Better than expected and my children are enjoying discovering all the extra pockets inside. A real Mary Poppins backpack! Perfect for our family. Water-proof lined is another thoughtful touch which has already avoided me hassle after a drink spill. Wouldn’t hesitate to recommend this company/product.

More Than a Backpack = Scam I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining and pocket is cheap plastic and the stitching is poorly done. The bag is nothing like the photo. So disappointed. I was offered a partial refund or a new bag, and now after a few emails they’re not responding. Do not buy from this company, absolute scam.

Fantastic for all occasions With 2 school aged children we've been through a few backpacks. For school, residential trips, or days out and travelling. This pack pack easily does it all and is great for all those occasions and more. With lots of compartments and so light and comfortable. My eldest has medical issues and incontinence so the waterproof element is great for her and discreet.