Savior Complex 1. I payed for quicker shipping 2. My order was sent out after the shipping time frame posted on your website 3. The order never arrived to my residence 4. I have repeatedly asked for this issue to be resolved, with no assistance. This all feels like a scam. Buyer beware. EDIT: The response here from this company is misleading. They have replied, but have been dismissive, unhelpful, and continue to avoid any potential solution to rectify a situation. To deny the reality of poor business practices and customer service is extremely misleading. By all mean More Than A Back, if you want to continue to make illegitimate responses here, we can discuss in more detail publicly.

No customer service; backpack not received Nine days after our shipping tracking shows that our backpack cleared customs, it is still stuck somewhere in Los Angeles. Their customer service is nonexistent – when you ask what is going on, you get a template response with a non-functioning, phone number, or a recording that sends you back to the same system that didn’t provide an answer in the first place. This is not a trustworthy company.

More Than a Backpack = Scam I highly recommend not buying anything from this shop. I bought a vegan leather backpack and it’s horrendous quality. It was $65- and the straps started ripping within a few days, the inside lining and pocket is cheap plastic and the stitching is poorly done. The bag is nothing like the photo. So disappointed. I was offered a partial refund or a new bag, and now after a few emails they’re not responding. Do not buy from this company, absolute scam.

Excellent quality bag I ordered the waterproof fashion stroller diaper bag in blue and I love it. I get so many compliments about it, stunning colour and a great quality bag. It’s also the perfect size for a day out with two young kids with different compartments and zip pockets making it really convenient. It also arrived really quickly too! I would definitely recommend.

5 stars from us Great communication, fast delivery and a quality product. Better than expected and my children are enjoying discovering all the extra pockets inside. A real Mary Poppins backpack! Perfect for our family. Water-proof lined is another thoughtful touch which has already avoided me hassle after a drink spill. Wouldn’t hesitate to recommend this company/product.