Happy with our bag Recently bought a basic canvas school backpack and have been very pleased with my purchase. I wasnt sure If this would be strong enough or large enough for everyday use but was surprisingly spacious to use and my son found it really comfy to carry! The bag arrived within the time they stated and the company responded to my question within 48 hours. Overall very pleased.

Savior Complex 1. I payed for quicker shipping 2. My order was sent out after the shipping time frame posted on your website 3. The order never arrived to my residence 4. I have repeatedly asked for this issue to be resolved, with no assistance. This all feels like a scam. Buyer beware. EDIT: The response here from this company is misleading. They have replied, but have been dismissive, unhelpful, and continue to avoid any potential solution to rectify a situation. To deny the reality of poor business practices and customer service is extremely misleading. By all mean More Than A Back, if you want to continue to make illegitimate responses here, we can discuss in more detail publicly.

Fraudulent company … My daughter asked for a Windsor backpack from More than a Backpack. They charged my card $59.99 on 12/8/23. As of today, 12/31/23, my item has not been received. I sent numerous emails trying to inquire, no response. There's no customer service telephone number. DO NOT ORDER FROM THIS COMPANY. They are not creditable. My bank is refunding my money and sending me a new card. The shipping information is in Chinese for a week, and then it has the package in Elk Village, Los Angeles then Indianapolis. No movement since 12/25/23. Lesson learned.

Poor quality material and craftsmanship I have bought the backpack on the bases of a) family bussiness as a seller b) alleged quality. When I received the product it is quite obvious that this is a cheap product with low quality stitching and material. No quality control what so ever. My suspicion is that the actual manufacturing is subcontracted to third part with no actual control from the business. Their website is deceitful and I guess this is a trend now. I will be more careful next time. Disappointed

Excellent customer service and product Excellent customer service and products! Customer service was personalized, prompt and so helpful. They will make sure you get a great bag that works for you!