Love!!! I ordered a backpack from this website. I was a little skeptical in ordering from this website, as I never ordered from it before. But, I was incredibly pleased upon receiving my package. My backpack was wrapped securely (without causing any damage to the product.) And on top of the thoughtful packaging, this included a small note on how to maintain my order in good condition. I wish every other company took this much consideration in their deliveries.

Horrible quality Horrible quality. Had the bag under a year and strap has broken. I paid alot of money for it. Lesson learnt. Think twice before buying.

Shipping works fine. Bag is beautiful but has terrible quality. I bought a bag at Ecosus without issues with the shipping. I love the bag,I really do. The design is lovely, the colour is gorgeous and it carries more than it looks. With that said though, I bought it in January 2022, less than two years ago, using it frequently but with a lot of care, yet it's already peeling everywhere, and the metal is getting stained. ľ'm very careful with my things and I've had cheaper bags that have lasted 3x more with the same amount of use. For this price I was expecting higher quality to be honest, but it's just made of plastic from china. If sustainability and buying items that last is a concern for you then I cannot recommend it. In addition, I added this review to their website with photos and it has not yet become visible. Don't know if they will alow me to post a semi-negative review. If they won't publish it then they are not transparent and you should not trust the site reviews.

Where is my order? Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel the order as many reviews say the bags are poor quality anyways which should not be the case considering the price.

Really satisfied with my order The bag was expected exactly like I wanted, it was packaged even better than I expected with really sturdy plastic type of packaging. It also arrived a lot faster than I anticipated and when it came I was so happy with the quality. Even though some people complain about the price it's totally worth it!