Deceptive Company First of all, I have never felt the need to write a negative review about any company until now. If you are thinking of purchasing from this company, please read all the painful reviews and run! I did not read their reviews and regretfully placed an order and paid in full for the Nova bag in January 2024 as a birthday gift. After multiple emails to inquire of a delivery date went unanswered, I felt something is not right and cancelled the order on 2/8/24. The company then communicated with a refusal to my order cancellation. Since I never received the bag, I contacted Visa to open a dispute for the charge. Again, it went unanswered until April 2nd, when Wool&Oak claimed that they send the bag out on 3/23/24 (more than a month after my cancellation), which is a total lie since I have not received anything from them as of 4/20/24! Visa notified me of their claim and I requested proof of a shipping document which they have yet to provide. Wool&Oak is a shady company with deceptive trade practices. Please beware.

Company does not provide customer service… This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away

Delayed due to a cyclone in China? Scam or Incompetence? They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

Placed a pre-order October25th with ETA… Placed a pre-order October25th with ETA of January. Followed up, then was told February. Followed up again, was told March and finally followed up again today and was told end of April. Charged my card $470 in October and still have no product on January 26. Told them I'd like to cancel since they couldn't fulfill the order in timeframe promised and I was told I could not cancel. Seems like a common practice of this company. Extremely disappointing as it looks like it could be a really nice bag if it's every received.

Supportive and high quality products My experience with their product and their support is great. They supported me very lovely when I had an issue with the delivery of my order. Products are excellent! 5 stars for support and product