Wool & Bot Placed an order, and paid, for a NOVA bag in November 2023, with an anticipated delivery date of February 2024. Needless to say, no bag has yet been delivered, and I am now very concerned that this order will never materialise. I have had to chase for updates, and only receive automatic bot-style responses that always promise a further update that never arrives.

Please dont be fooled. BE WARNED I am like everyone else who has put a 1 star rating. I totally agree with everyone's poor reviews. This company has been dissapointing from the second email i recieved with a delay of delivery. My order was put in April 2023 supposed to be with me in march 2024 . No delivery no information other than more delays. I contacted WoolandOak expressing my concern and as they hadn't fulfill there contract I wanted to cancel the order. I was told the cancellation policy only gave me a window of 2weeks to cancel from the first order date. If you know your retail consumers policy this is incorrect if they haven't fulfilled their side of the contract. So I didnt bother to respond but I have raised a disturb with my credit company. It's a real shame as the product looks fantastic but I do feel that it is a scam. Please don't buy from this company and do read all the negative reviews and be warned.

this is a scam this is a scam! do not buy in this online store! I was scammed for $600. preorder is actually a scam and you won't get anything. edit: don't lie. my order was supposed to be delivered by March at the latest. it was supposed to be a birthday present. give me my money back

Wool & Oak - 5 star SCAMMERS I purchased a handbag February 2023. Over more than 12 months I have received varying stories why I have not received it - colour not available, coming from India, colour not available due to heat in India, bag was sent but lost in transit, what other colour would I like, sorry we only have this colour available ... Now my emails are not being responded to, webs claims order is fulfilled - no date no tracking number etc. WhenI look on their website I see that that particular bag is longer being advertised. Wish I could give 0 stars.

best costumer service ever I am very excited about my new Wool and oak bag. Unfortunately something didn't work out with my delivery and the Wool and Oal team helped me immediately, were very supportive and accommodating! I have rarely experienced such good customer support. Mistakes happen, but how they are dealt with is the great art - thank you again!