Supportive and high quality products My experience with their product and their support is great. They supported me very lovely when I had an issue with the delivery of my order. Products are excellent! 5 stars for support and product

Company does not provide customer service… This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away

It is B-E-A-utiful I am in complete love with my bag. I chose the black leather, and I use it everyday for school. It holds all of the essentials, and is incredibly beautiful. It is elegant, stylish, and overall perfect. The only little quirk I have is that the bag itself sometimes have a few problems with keeping the structure. It is nothing that a jacket inside the bag, or a pull on the ends of the seams cannot fix. So overall amazing. I love W&O, and have heard about them a few years before finally buying a bag. So, new favourite bag company.

Repeat customer. Excellent luggage that’s aged very well. I purchased the original duffle on kickstarter. I was pleased with the quality and price. When they launched the voyager set, I purchased a machine color (different texture). I use their Pro backpack daily, for several years. It’s held up increasingly well. I’m packing for a trip (first international in three years). The bags still look great, though my daily backpack is showing it’s use. I would purchase again, but their store seems to be out of stock.

Please dont be fooled. BE WARNED I am like everyone else who has put a 1 star rating. I totally agree with everyone's poor reviews. This company has been dissapointing from the second email i recieved with a delay of delivery. My order was put in April 2023 supposed to be with me in march 2024 . No delivery no information other than more delays. I contacted WoolandOak expressing my concern and as they hadn't fulfill there contract I wanted to cancel the order. I was told the cancellation policy only gave me a window of 2weeks to cancel from the first order date. If you know your retail consumers policy this is incorrect if they haven't fulfilled their side of the contract. So I didnt bother to respond but I have raised a disturb with my credit company. It's a real shame as the product looks fantastic but I do feel that it is a scam. Please don't buy from this company and do read all the negative reviews and be warned.