Placed a pre-order October25th with ETA… Placed a pre-order October25th with ETA of January. Followed up, then was told February. Followed up again, was told March and finally followed up again today and was told end of April. Charged my card $470 in October and still have no product on January 26. Told them I'd like to cancel since they couldn't fulfill the order in timeframe promised and I was told I could not cancel. Seems like a common practice of this company. Extremely disappointing as it looks like it could be a really nice bag if it's every received.

Delayed due to a cyclone in China? Scam or Incompetence? They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

Fantastic service from Johnathan Fantastic service from Johnathan! I recently purchased a duffle from woolandok.com! As this was a substantial purchase for me I appreciated that Johnathan was really helpful and patient with me throughout the process. He answered all of my questions and took multiple pictures of the duffle, even sent videos to show them in more detail. The bag arrived quickly and safely packed. I am so delighted with my purchase, I would highly recommend the Wool and Oak bags. I used mine twice already, the organization is impeccable. Both times I received compliments from fellow travelers and TSA officers. Thank you Johnathan, you went above and beyond and provided the best service!

Please dont be fooled. BE WARNED I am like everyone else who has put a 1 star rating. I totally agree with everyone's poor reviews. This company has been dissapointing from the second email i recieved with a delay of delivery. My order was put in April 2023 supposed to be with me in march 2024 . No delivery no information other than more delays. I contacted WoolandOak expressing my concern and as they hadn't fulfill there contract I wanted to cancel the order. I was told the cancellation policy only gave me a window of 2weeks to cancel from the first order date. If you know your retail consumers policy this is incorrect if they haven't fulfilled their side of the contract. So I didnt bother to respond but I have raised a disturb with my credit company. It's a real shame as the product looks fantastic but I do feel that it is a scam. Please don't buy from this company and do read all the negative reviews and be warned.

The company is a fraud The company is a fraud, at least in violation of US Law. We ordered based on an ad for delivery on or about Christmas 2023. The product is delayed with ever more creative excuses and has still not been delivered as of April 2024. The product should have been delivered within 30 days, as no expectation was set. And US Law states that we are to be given the opportunity to cancel with full refund at each of these delays, however the company refuses to do this stating their policy is no refund or cancellation after five days.