Excellent product quality and amazing… Excellent product quality and amazing support. My parcel was lost by Royal Mail (through no fault of W&O), and the support team put a lot of effort trying to resolve it. They were very responsive. And I ultimately got another package, with a small extra gift from them, so could not be happier!

Wool & Oak - 5 star SCAMMERS I purchased a handbag February 2023. Over more than 12 months I have received varying stories why I have not received it - colour not available, coming from India, colour not available due to heat in India, bag was sent but lost in transit, what other colour would I like, sorry we only have this colour available ... Now my emails are not being responded to, webs claims order is fulfilled - no date no tracking number etc. WhenI look on their website I see that that particular bag is longer being advertised. Wish I could give 0 stars.

Delayed due to a cyclone in China? Scam or Incompetence? They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

Great set I've only had a chance to use the daily backpack, but everything feels very well made and high quality. I originally wanted it in smooth leather, but I can see how the pebbled finish might be a bit sturdier to prevent large marks.

5 Stars for Wool & Oak!!! I'm a huge fan of Wool & Oak and the products they make. I purchased the Voyager Set years ago when it ran on Kickstarter, and I use it for all my travels to this day. The set still looks new, and I regularly get compliments on my luggage. More recently, I purchased the Wings backpack for day-to-day use. The bag is incredibly light and functional and holds up great to daily wear and tear. I'm looking forward to the next Wool & Oak launch and will certainly be purchasing more bags from the company in the future.