5 Stars for Wool & Oak!!! I'm a huge fan of Wool & Oak and the products they make. I purchased the Voyager Set years ago when it ran on Kickstarter, and I use it for all my travels to this day. The set still looks new, and I regularly get compliments on my luggage. More recently, I purchased the Wings backpack for day-to-day use. The bag is incredibly light and functional and holds up great to daily wear and tear. I'm looking forward to the next Wool & Oak launch and will certainly be purchasing more bags from the company in the future.

Wool & Oak - 5 star SCAMMERS I purchased a handbag February 2023. Over more than 12 months I have received varying stories why I have not received it - colour not available, coming from India, colour not available due to heat in India, bag was sent but lost in transit, what other colour would I like, sorry we only have this colour available ... Now my emails are not being responded to, webs claims order is fulfilled - no date no tracking number etc. WhenI look on their website I see that that particular bag is longer being advertised. Wish I could give 0 stars.

Delayed due to a cyclone in China? Scam or Incompetence? They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

Deceptive Company First of all, I have never felt the need to write a negative review about any company until now. If you are thinking of purchasing from this company, please read all the painful reviews and run! I did not read their reviews and regretfully placed an order and paid in full for the Nova bag in January 2024 as a birthday gift. After multiple emails to inquire of a delivery date went unanswered, I felt something is not right and cancelled the order on 2/8/24. The company then communicated with a refusal to my order cancellation. Since I never received the bag, I contacted Visa to open a dispute for the charge. Again, it went unanswered until April 2nd, when Wool&Oak claimed that they send the bag out on 3/23/24 (more than a month after my cancellation), which is a total lie since I have not received anything from them as of 4/20/24! Visa notified me of their claim and I requested proof of a shipping document which they have yet to provide. Wool&Oak is a shady company with deceptive trade practices. Please beware.

BUYER BEWARE Buyer beware. I would not buy anything from this company. I have been waiting over 7 months for my product and haven’t received it even thought they charged my credit card. Make sure you read the fine print as pre-order items cannot be cancelled after 5 days. They also refuse to provide a phone number. There are very similar products available that are much less expensive.