Great set I've only had a chance to use the daily backpack, but everything feels very well made and high quality. I originally wanted it in smooth leather, but I can see how the pebbled finish might be a bit sturdier to prevent large marks.

Deceptive Company First of all, I have never felt the need to write a negative review about any company until now. If you are thinking of purchasing from this company, please read all the painful reviews and run! I did not read their reviews and regretfully placed an order and paid in full for the Nova bag in January 2024 as a birthday gift. After multiple emails to inquire of a delivery date went unanswered, I felt something is not right and cancelled the order on 2/8/24. The company then communicated with a refusal to my order cancellation. Since I never received the bag, I contacted Visa to open a dispute for the charge. Again, it went unanswered until April 2nd, when Wool&Oak claimed that they send the bag out on 3/23/24 (more than a month after my cancellation), which is a total lie since I have not received anything from them as of 4/20/24! Visa notified me of their claim and I requested proof of a shipping document which they have yet to provide. Wool&Oak is a shady company with deceptive trade practices. Please beware.

Company does not provide customer service… This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away

BUYER BEWARE Buyer beware. I would not buy anything from this company. I have been waiting over 7 months for my product and haven’t received it even thought they charged my credit card. Make sure you read the fine print as pre-order items cannot be cancelled after 5 days. They also refuse to provide a phone number. There are very similar products available that are much less expensive.

Wool & Bot Placed an order, and paid, for a NOVA bag in November 2023, with an anticipated delivery date of February 2024. Needless to say, no bag has yet been delivered, and I am now very concerned that this order will never materialise. I have had to chase for updates, and only receive automatic bot-style responses that always promise a further update that never arrives.