I do love this bag I bought this bag on kickstarter and I love it! best for travel, daily commuting etc. Unfortunately the original bag I bought was stolen on my travels and lucky Wool and Oak had a sale which allowed me to replace my original bag. Unfortunately this one isn't quite the same quality as the first - the zips are a bit stiffer, the opening is a bit longer so its harder to close and the leather doesn't seem to be the same (but then again my original is gone so I can't compare accurately) but all in all I love this bag just disappointed the quality has dropped? thanks!

Unresponsive customer service I place a pre-order for a Nova bag and was charged shipping despite their website stating that shipping was free in the US. I emailed twice and got no response except the automated email promising a response 1-2 business days. I can’t cancel the order because it’s a pre-order. It seems that their customer service is non-existence. Based on other reviews, I wonder if I will get the bag. UPDATE: Without responding to my original email about shipping charges, Wool & Oak canceled my pre-order. There’s still an outstanding question of whether they will charge for shipping even though their website advertises free shipping within the continental US for all products except ALl Day Bag Pre-Order.

Fantastic service from Johnathan Fantastic service from Johnathan! I recently purchased a duffle from woolandok.com! As this was a substantial purchase for me I appreciated that Johnathan was really helpful and patient with me throughout the process. He answered all of my questions and took multiple pictures of the duffle, even sent videos to show them in more detail. The bag arrived quickly and safely packed. I am so delighted with my purchase, I would highly recommend the Wool and Oak bags. I used mine twice already, the organization is impeccable. Both times I received compliments from fellow travelers and TSA officers. Thank you Johnathan, you went above and beyond and provided the best service!

this is a scam this is a scam! do not buy in this online store! I was scammed for $600. preorder is actually a scam and you won't get anything. edit: don't lie. my order was supposed to be delivered by March at the latest. it was supposed to be a birthday present. give me my money back

Wool & Bot Placed an order, and paid, for a NOVA bag in November 2023, with an anticipated delivery date of February 2024. Needless to say, no bag has yet been delivered, and I am now very concerned that this order will never materialise. I have had to chase for updates, and only receive automatic bot-style responses that always promise a further update that never arrives.