best costumer service ever I am very excited about my new Wool and oak bag. Unfortunately something didn't work out with my delivery and the Wool and Oal team helped me immediately, were very supportive and accommodating! I have rarely experienced such good customer support. Mistakes happen, but how they are dealt with is the great art - thank you again!

Delayed due to a cyclone in China? Scam or Incompetence? They keep pushing out my delivery date, latest is due to cyclone in China? I ordered in Oct 2023 for a Feb 2024 delivery. They moved it to April, now July? All the positive reviews on their site are from 2019? I think this is either a scam, or an extremely poorly run start up. Not sure what is worse, being a scam or being incompetent.

The company is a fraud The company is a fraud, at least in violation of US Law. We ordered based on an ad for delivery on or about Christmas 2023. The product is delayed with ever more creative excuses and has still not been delivered as of April 2024. The product should have been delivered within 30 days, as no expectation was set. And US Law states that we are to be given the opportunity to cancel with full refund at each of these delays, however the company refuses to do this stating their policy is no refund or cancellation after five days.

I do love this bag I bought this bag on kickstarter and I love it! best for travel, daily commuting etc. Unfortunately the original bag I bought was stolen on my travels and lucky Wool and Oak had a sale which allowed me to replace my original bag. Unfortunately this one isn't quite the same quality as the first - the zips are a bit stiffer, the opening is a bit longer so its harder to close and the leather doesn't seem to be the same (but then again my original is gone so I can't compare accurately) but all in all I love this bag just disappointed the quality has dropped? thanks!

Great set I've only had a chance to use the daily backpack, but everything feels very well made and high quality. I originally wanted it in smooth leather, but I can see how the pebbled finish might be a bit sturdier to prevent large marks.