Wool & Bot Placed an order, and paid, for a NOVA bag in November 2023, with an anticipated delivery date of February 2024. Needless to say, no bag has yet been delivered, and I am now very concerned that this order will never materialise. I have had to chase for updates, and only receive automatic bot-style responses that always promise a further update that never arrives.

Great set I've only had a chance to use the daily backpack, but everything feels very well made and high quality. I originally wanted it in smooth leather, but I can see how the pebbled finish might be a bit sturdier to prevent large marks.

Unresponsive customer service I place a pre-order for a Nova bag and was charged shipping despite their website stating that shipping was free in the US. I emailed twice and got no response except the automated email promising a response 1-2 business days. I can’t cancel the order because it’s a pre-order. It seems that their customer service is non-existence. Based on other reviews, I wonder if I will get the bag. UPDATE: Without responding to my original email about shipping charges, Wool & Oak canceled my pre-order. There’s still an outstanding question of whether they will charge for shipping even though their website advertises free shipping within the continental US for all products except ALl Day Bag Pre-Order.

Supportive and high quality products My experience with their product and their support is great. They supported me very lovely when I had an issue with the delivery of my order. Products are excellent! 5 stars for support and product

Company does not provide customer service… This company does not respond to emails and doesn’t follow through on their commitments. Clearly they like getting bad reviews because they are crooks. Don’t do business with this company. They will take your money but won’t deliver a product. They have had my money for almost 5 months. This was to be my son’s 30th birthday gift. So much for that. Stay away