Fantastic service from Johnathan Fantastic service from Johnathan! I recently purchased a duffle from woolandok.com! As this was a substantial purchase for me I appreciated that Johnathan was really helpful and patient with me throughout the process. He answered all of my questions and took multiple pictures of the duffle, even sent videos to show them in more detail. The bag arrived quickly and safely packed. I am so delighted with my purchase, I would highly recommend the Wool and Oak bags. I used mine twice already, the organization is impeccable. Both times I received compliments from fellow travelers and TSA officers. Thank you Johnathan, you went above and beyond and provided the best service!

Unresponsive customer service I place a pre-order for a Nova bag and was charged shipping despite their website stating that shipping was free in the US. I emailed twice and got no response except the automated email promising a response 1-2 business days. I can’t cancel the order because it’s a pre-order. It seems that their customer service is non-existence. Based on other reviews, I wonder if I will get the bag. UPDATE: Without responding to my original email about shipping charges, Wool & Oak canceled my pre-order. There’s still an outstanding question of whether they will charge for shipping even though their website advertises free shipping within the continental US for all products except ALl Day Bag Pre-Order.

Repeat customer. Excellent luggage that’s aged very well. I purchased the original duffle on kickstarter. I was pleased with the quality and price. When they launched the voyager set, I purchased a machine color (different texture). I use their Pro backpack daily, for several years. It’s held up increasingly well. I’m packing for a trip (first international in three years). The bags still look great, though my daily backpack is showing it’s use. I would purchase again, but their store seems to be out of stock.

It is B-E-A-utiful I am in complete love with my bag. I chose the black leather, and I use it everyday for school. It holds all of the essentials, and is incredibly beautiful. It is elegant, stylish, and overall perfect. The only little quirk I have is that the bag itself sometimes have a few problems with keeping the structure. It is nothing that a jacket inside the bag, or a pull on the ends of the seams cannot fix. So overall amazing. I love W&O, and have heard about them a few years before finally buying a bag. So, new favourite bag company.

Great set I've only had a chance to use the daily backpack, but everything feels very well made and high quality. I originally wanted it in smooth leather, but I can see how the pebbled finish might be a bit sturdier to prevent large marks.