Watch out - Fake protection masks Watch out!!! This company is trying to sell by creating confusion… their masks are NOT certified against ANY recognized protection standard. They announce themselves as KN95 compliance, however, they do not have proof for it. These masks are stamped with M95 rating which is not recognized by any authority and they do not offer any data to support their protection level. They are selling overpriced masks with no evidence they can backup the claims they make.

We ordered masks on 8/10 and have… We ordered masks on 8/10 and have received part of the order. The KN-95 masks don't even have an estimated shipping date. According to their chart, those items are not delayed, but there is no update or information on when they will be out for shipping. Really disappointed at the lack of communication and transparency. They need to have a customer service number too.

Terrible experience Terrible experience. Please donot use this companies service. This company using COVID situation to scam people. The website showed K95 kids masks as available and I paid extra for expedited shipping. The masks are already overpriced but still I trusted based on an article I read for mask recommendations. Order was placed on 8/2 for KN95 masks and after multiple emails and Twitter messages they sent me M95c masks which are essentially dust masks. When I questioned them their answer was their vendor ships M95c when they don’t have KN95. Their service is terrible and stay away from these SCAMMERS. Dispute your bank and get your money bank.

Save your time and just report them as fraudulent to you credit card company! Ordered masks on 8/9, product page said masks were "in stock" and ships in 5-7 days. After trying to reach out to support a few days later they said they reserved the right for it to be 10-15 business days. I'm at a loss, and will be reporting them to my credit card vendor as fraudulent Friday morning. For those also at a loss for what to do, their CEO appears to be very focused on being a speaker at a high profile tech conference called SXSW. Feel free to google "Umaimah Mendhro Panel Picker" and down vote her panel's selection to send a message that her company has been anything but "RESILIENT". Oh, and BTW, IF Vida responds to this it will be a pasted message that basically says all the same things under every other comment here.

Poor customer service Even though there has been a disclaimer on their site that orders take 10-15 business days to process, we are beyond that time frame with no communication. This company is clearly not able to meet demand and good luck trying to get a response, or your masks. If you decide to try your luck, pay with a method that you can dispute later if you get scammed.