DO NOT RECOMMEND VIDA DO NOT RECOMMEND VIDA. FALSE ADVERTISING. As a physician in the midst of this pandemic, I take protecting my children seriously. I purchased KN95 masks from Vida but received M95c masks. This was not disclosed during the ordering process. I expected KN95 masks that are approved by a trusted source, not this substitute. The Lutema masks I received are deemed counterfeit by the CDC. search "cdc NIOSH mask counterfeit"

Ear loop toggle split on first try I ordered 4 solid colour masks, 2 of which (thankfully) came with replacement toggles for the ear loops. The very first time I tried to put one of the masks on, one of the loop toggles split down the middle. After trying to get the loop through one of the replacement toggles many times unsuccessfully I eventually had to resort to sewing one of the loops. I may just have to sew all of them just in case the other ear loop toggle splits unexpectedly.

Disappointed Metal nose piece is nothing more than a twist tie found on a loaf of bread, rubber pieces to adjust the length of ear straps arrived broken. Not sure how this brand received such glowing media reviews. **Appreciate that the company reached out due to this review, however, each replacement received has been defective with either a broken earpiece adjuster or problematic nose piece. Thank you for responding, customer service has done what they can at this point.

Terrible experience Terrible experience. Please donot use this companies service. This company using COVID situation to scam people. The website showed K95 kids masks as available and I paid extra for expedited shipping. The masks are already overpriced but still I trusted based on an article I read for mask recommendations. Order was placed on 8/2 for KN95 masks and after multiple emails and Twitter messages they sent me M95c masks which are essentially dust masks. When I questioned them their answer was their vendor ships M95c when they don’t have KN95. Their service is terrible and stay away from these SCAMMERS. Dispute your bank and get your money bank.

unparalleled I came upon shop vida when I became frustrated with the horrible fit of previous masks I had painstakingly put up with on my face; They are much more comfortable and high quality as evident by the obvious high quality and build of each mask. I have one so far and have just ordered another. Customer service is excellent.