Beware this company sells items like… Beware this company sells items that they don’t have in stock for months!!! I purchased a 26”inch voyageur for my upcoming trip. I received no bag and had an email from the company telling me they don’t have this item in stock till the end of May. As I very disappointed with this situation I requested a compensation for my bag and received an insulting £15 off offer for the delay of 2 months which I think is very poor for the value of the bag which is 280. They refused to compensate me in any meaningful way and then refunded me after a full week. Disappointing experience BEWARE!!

My case fell apart after a handful of… My case fell apart after a handful of uses not abroad only uk Customer service no response only brought in September very disappointed

Terrible customer service. Terrible customer service. Paid for a black Friday promo of 3 bags ($400) this was November 17th 2022. It's now 21st of November and they're saying it's out of stock until end of the year, but it's in stock on Amazon and the reason they can't use that stock is because the sales teams have different KPIs. But can cancel the order and order from Amazon if I want (although it's more expensive on amazon in the US + it's not available on EU amazon. Useless company

unacceptable quality issues Shipping took quite a long time at first. In general, the backpack "Atlas" looks quite good. However, this was defective, and immediately in three places, with not properly sewn zippers. I complained about the issues and they said, I should send photos. No sooner said than done. After the photos of a hole at the bottom were made, in addition to the front two pockets, where the zipper opens, they do not offer an exchange or refund, but says "We would like to know since it won't affect the using, can we compensate and offer a partial refund of $25 instead?" For a new backpack worth 129 EUR and a promised "lifetime" warranty, quite questionable. (Order No. 21552)

Never received the product. I wish I could review the product, but sadly can only speak to the lack of customer service or meeting its advertised timeframe for shipping. The ordering process was simple and with the overwhelmingly positive reviews online linked from Amazon, it seemed like a worthwhile experiment. I waited one week before contacting the company about missing the advertised shipping window and was initially told the logistics company had not provided level8 with the correct information. This answer seemed suspect at best. Later that day I received an e-mail stating that because of the region the product was ordered in there would be delays, and a subsequent e-mail saying there would be more information within 24-48hrs (which was not accurate) The product was ordered in Spain and specifically said "in stock for delivery to EU / UK". Now 10 days have passed and I've asked to cancel the order and await a reply. The e-mails received so far feel like half form-letter and half translation app. Different parts of the messages feature different phrasing, typeface, and color. Despite the claim on the company's website that "LEVEL8 is an NYC-born brand for luggage and bag" A look at the New York State business directory lists Level 8 Group Corp as a foreign business. If you get away from the Amazon reviews, you discover more experiences similar to mine.