Never received the product. I wish I could review the product, but sadly can only speak to the lack of customer service or meeting its advertised timeframe for shipping. The ordering process was simple and with the overwhelmingly positive reviews online linked from Amazon, it seemed like a worthwhile experiment. I waited one week before contacting the company about missing the advertised shipping window and was initially told the logistics company had not provided level8 with the correct information. This answer seemed suspect at best. Later that day I received an e-mail stating that because of the region the product was ordered in there would be delays, and a subsequent e-mail saying there would be more information within 24-48hrs (which was not accurate) The product was ordered in Spain and specifically said "in stock for delivery to EU / UK". Now 10 days have passed and I've asked to cancel the order and await a reply. The e-mails received so far feel like half form-letter and half translation app. Different parts of the messages feature different phrasing, typeface, and color. Despite the claim on the company's website that "LEVEL8 is an NYC-born brand for luggage and bag" A look at the New York State business directory lists Level 8 Group Corp as a foreign business. If you get away from the Amazon reviews, you discover more experiences similar to mine.

Massive waste of time Awful customer service experience, to the point I had to cancel the whole order. How can companies get this bit so wrong? Told them I could only order if I got delivery by my travel date, was told I have to actually place the order and then call to check if this is possible, did so, and they didn't answer any calls all day. No replies to emails. Finally, get a call late at night from Cambodia and someone who cannot even assist. A day later get an email to say actually the case I ordered, despite being confirmed, is out of stock, offered me another, I begrudgingly agree, still no confirmation of delivery date, still no answer on the phones. Hours later I get another email saying my replacement they offered isn't available either! so offered a THIRD option and by this time, we've lost days and the delivery would be past my travel date. What a massive waste of time. This company won't last long operating this way. Shame.

I don’t think they have customer service. I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.

My case fell apart after a handful of… My case fell apart after a handful of uses not abroad only uk Customer service no response only brought in September very disappointed

One of the highest quality of products One of the highest quality of products. Even I had a damage issue with my ordered luggage, the customer service was reacted immediately and did amazing action and support, in order to maintenance my satisfaction. Only this brand is our friend when we are traveling. The luggages are very light and nice quality, colors, material. Thank you for everything so far.