Shocking quality - avoid Absolutely awful quality - wish I’d gone nowhere near this brand. Product arrived scratched and marked - and within one use it’s already scuffed and looks 10 years old - so much for scratch free. Customer service non existent - absolutely avoid.

Customer service is bad The product itself is fine, at least of what I saw when it arrived. The size was not what I expected and after contacting customer service for a return address, first they offered me 20$ discount for keeping it. I replied that I would prefer sending it back and I never got an answer.

My case fell apart after a handful of… My case fell apart after a handful of uses not abroad only uk Customer service no response only brought in September very disappointed

unacceptable quality issues Shipping took quite a long time at first. In general, the backpack "Atlas" looks quite good. However, this was defective, and immediately in three places, with not properly sewn zippers. I complained about the issues and they said, I should send photos. No sooner said than done. After the photos of a hole at the bottom were made, in addition to the front two pockets, where the zipper opens, they do not offer an exchange or refund, but says "We would like to know since it won't affect the using, can we compensate and offer a partial refund of $25 instead?" For a new backpack worth 129 EUR and a promised "lifetime" warranty, quite questionable. (Order No. 21552)

extremely noisy wheels decent looks, but definitely worst in class for the trolley's wheels. Advertised as smooth and quiet, they are extremely noisy on all surfaces, it's a cheap production. Travelling a lot, the deafening sound of the wheels of a small trolley make it impossible to use. Would recommend different brand if you're a frequent traveller.