Zoe
GBNot cheap but built to last and travel Ordered two suitcases - one large, check-in bag and one carry-on. Both arrived promptly, suitably boxed up and in perfect condition. Clear that the suitcases are well made and have nice little touches like zipped pockets on the divider and a built-in lock. Capacity is huge and maximised for the size of each. Have had both for almost a year and taken them on a variety of trips including flights, cruise and train. Easy to move around, no damage despite rough handling and the bright yellow colour means it's easy to identify at baggage reclaim. Are they expensive for what you get? Probably a little. But definitely cheaper than having to keep buying cheaper cases that get damaged every few trips.
Stephan Müller
DEonly good experiences -
Isuru
GBBeware this company sells items like… Beware this company sells items that they don’t have in stock for months!!! I purchased a 26”inch voyageur for my upcoming trip. I received no bag and had an email from the company telling me they don’t have this item in stock till the end of May. As I very disappointed with this situation I requested a compensation for my bag and received an insulting £15 off offer for the delay of 2 months which I think is very poor for the value of the bag which is 280. They refused to compensate me in any meaningful way and then refunded me after a full week. Disappointing experience BEWARE!!
Arndt Geafer
DECustomer service is bad The product itself is fine, at least of what I saw when it arrived. The size was not what I expected and after contacting customer service for a return address, first they offered me 20$ discount for keeping it. I replied that I would prefer sending it back and I never got an answer.
Drennan Duplooy
GBArguably illegal order filfillment policy Astonishingly incompetent customer service structure. Deliberate avoidance of legally required product returns viability. Zero order fulfillment capabilities beyond low cost automated bot functionality. A thoroughly frustrating experience that could have been quickly resolved with a single human oversight and interaction.