I don’t think they have customer service. I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.

Customer service is bad The product itself is fine, at least of what I saw when it arrived. The size was not what I expected and after contacting customer service for a return address, first they offered me 20$ discount for keeping it. I replied that I would prefer sending it back and I never got an answer.

extremely noisy wheels decent looks, but definitely worst in class for the trolley's wheels. Advertised as smooth and quiet, they are extremely noisy on all surfaces, it's a cheap production. Travelling a lot, the deafening sound of the wheels of a small trolley make it impossible to use. Would recommend different brand if you're a frequent traveller.

Scam company Level 8 sucks! I can’t believe the internet isn’t flooded with bad reviews of this company! Level 8 luggage! Customer service is brainwashed! I received the suitcase I was unhappy with the size - I noted you have 5 days to return an item! Glad I decided quickly- they take 24-48 hours to send you return info - I reboxed in the exact shipping box they sent it to me in and they said it arrived damaged!! And if it was a fantastic suitcase why was it so easily scratched??! The distance between my house and the warehouse is under 100 miles! They sent me the return shipping label so I can’t file a shipping claim they need to. They WILL NOT get a supervisor to assist I believe they are a TOTAL SCAM!

Massive waste of time Awful customer service experience, to the point I had to cancel the whole order. How can companies get this bit so wrong? Told them I could only order if I got delivery by my travel date, was told I have to actually place the order and then call to check if this is possible, did so, and they didn't answer any calls all day. No replies to emails. Finally, get a call late at night from Cambodia and someone who cannot even assist. A day later get an email to say actually the case I ordered, despite being confirmed, is out of stock, offered me another, I begrudgingly agree, still no confirmation of delivery date, still no answer on the phones. Hours later I get another email saying my replacement they offered isn't available either! so offered a THIRD option and by this time, we've lost days and the delivery would be past my travel date. What a massive waste of time. This company won't last long operating this way. Shame.