I don’t think they have customer service. I have attempted to return a suitcase. I received it, it wasn’t really for me. I followed the instructions on their website and requested a return, multiple times. They have not replied. After some research I tracked down their phone number. The phone plays hold music and hang up on me. Do not buy. Their customer service is t just disappointing. It doesn’t exist.

Terrible customer service. Terrible customer service. Paid for a black Friday promo of 3 bags ($400) this was November 17th 2022. It's now 21st of November and they're saying it's out of stock until end of the year, but it's in stock on Amazon and the reason they can't use that stock is because the sales teams have different KPIs. But can cancel the order and order from Amazon if I want (although it's more expensive on amazon in the US + it's not available on EU amazon. Useless company

only good experiences -

extremely noisy wheels decent looks, but definitely worst in class for the trolley's wheels. Advertised as smooth and quiet, they are extremely noisy on all surfaces, it's a cheap production. Travelling a lot, the deafening sound of the wheels of a small trolley make it impossible to use. Would recommend different brand if you're a frequent traveller.

Not cheap but built to last and travel Ordered two suitcases - one large, check-in bag and one carry-on. Both arrived promptly, suitably boxed up and in perfect condition. Clear that the suitcases are well made and have nice little touches like zipped pockets on the divider and a built-in lock. Capacity is huge and maximised for the size of each. Have had both for almost a year and taken them on a variety of trips including flights, cruise and train. Easy to move around, no damage despite rough handling and the bright yellow colour means it's easy to identify at baggage reclaim. Are they expensive for what you get? Probably a little. But definitely cheaper than having to keep buying cheaper cases that get damaged every few trips.