Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors

Joules field wellies Bought Joules field wellies 8 months ago. They only had light use and are now unusable as the lining has split and rolled up causing accute blisters. Contacted customer services who were not interested but after a poor review Joules came back to offer a full refund The product is still poor but customer services have redeemed themselves with a very friendly and prompt refund. Well done Joules!

Do not buy Joules Wellingtons I second the review just left by another disappointed customer regarding Joules Wellingtons..DO NOT BUY!! I bought mine directly from Joules and they did not even last a year before both boots split…one split being so big that you could see my sock underneath.As I reported it literally days after I had them for a year..I was told they were not under warranty and was offered a £10 voucher as a good will gesture. Granted, I bought them in the Joules sale but regardless, Wellingtons should not split when less than a year old…very substandard quality for what I held as a quality company.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules

Avoid like the plague If you value your sanity give this company a miss, they are an absolute shambles. Not once have they delivered on time. Their customer service is non-existent. Go elsewhere and save yourself the time and hassle of being messed about by Joules. There’s a good reason they went bust and only have 2 stars.