Very poor quality item bought Very poor quality item bought, the jumper was bought during my holiday to Holt ( I live in Leeds) . I did not keep the receipt. I have spoken to Joules about the matter where the jumper is less than a year old and is loosing colour( April 2023). I was told to take it back to Norfolk (3.5 hour drive away) with a reciept. I did explain what I have explained here and they have not replied yet ( Over a week now) so I guess thats them finished with the matter. I had bought 2 more when we did our last ever visit to Norfolk ( October 2023) lets hope these last longer. At £65 a go I would have thought the quality would have been better and I am disgusted with the customer service that does not help at all.

Product bobbled Product bobbled, stitching has come undone and the colour isn't the best, even after following washing instructions. Others need to be aware of the horrendous quality of the products with premium prices. I wouldn't expect this type of quality with something from Primark.

Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors

Avoid like the plague If you value your sanity give this company a miss, they are an absolute shambles. Not once have they delivered on time. Their customer service is non-existent. Go elsewhere and save yourself the time and hassle of being messed about by Joules. There’s a good reason they went bust and only have 2 stars.

Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!