Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

Avoid like the plague If you value your sanity give this company a miss, they are an absolute shambles. Not once have they delivered on time. Their customer service is non-existent. Go elsewhere and save yourself the time and hassle of being messed about by Joules. There’s a good reason they went bust and only have 2 stars.

Joules field wellies Bought Joules field wellies 8 months ago. They only had light use and are now unusable as the lining has split and rolled up causing accute blisters. Contacted customer services who were not interested but after a poor review Joules came back to offer a full refund The product is still poor but customer services have redeemed themselves with a very friendly and prompt refund. Well done Joules!

I'm left with 2 gift cards… I'm left with 2 gift cards involuntarily. I am unable to check the balances of gift cards or use them online, as that service seems to be unavailable for few months now. I have been reaching out to Joules on number of occasions in a space of few months asking to advise on this, as well as investigate my queries regarding discrepancies woth refunds, as it seems I keep being refunded short. However, I have been gettinv nowhere and Joules still owes me money. I feel trapped with Joules for a bout a year now. And lost about £400 when they refused to refund money and instead issued a gift card. And on their website , they still offered refund to be credited to your bank account at that stage. I feel robbed and I am gettinv close taking further action if I don't get resolution soon.

Absolutely love Joules clothing! Absolutely love Joules clothing. My absolute favourite is my green packaway raincoat which is the best coat I’ve ever had! It’s completely waterproof, stylish, breathable & I get so many compliments when I wear it. A lot of my wardrobe is Joules, I’m a huge fan! They always have everything on offer too & delivery is always fast. They offer easy return options as well.