Joules

Market Harborough, United States
image
2.15
Based on 20 Reviews

5

15.00%

4

10.00%

3

10.00%

2

5.00%

1

60.00%
About Joules

Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing. Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.

Tags
Contact Info

You need to Login first to submit your review.

image
Katie Williams
GB

Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

image
Chris
GB

I purchased some navy field wellies… I purchased some navy field wellies December 2022 to stock up as i thought Joules was closing down i have only just started wearing these wellies over the christmas period and already one is leaking , my foot was soaking after wearing them yesterday i have sent pictures showing that they have hardly been worn and the customer assistant agreed that she could see that. I have been offered a £10 voucher because they are just out of warranty which is not good enough as they should last longer than a few weeks! I am pleased to say i have now received a gift card for the amount i paid. Thank you Joules!

image
Paul OFlynn
GB

Very poor quality item bought Very poor quality item bought, the jumper was bought during my holiday to Holt ( I live in Leeds) . I did not keep the receipt. I have spoken to Joules about the matter where the jumper is less than a year old and is loosing colour( April 2023). I was told to take it back to Norfolk (3.5 hour drive away) with a reciept. I did explain what I have explained here and they have not replied yet ( Over a week now) so I guess thats them finished with the matter. I had bought 2 more when we did our last ever visit to Norfolk ( October 2023) lets hope these last longer. At £65 a go I would have thought the quality would have been better and I am disgusted with the customer service that does not help at all.

image
clare mellors
GB

Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors

image
Britishpeletonuser
GB

Poor quality items I bought some jeans which have worn out after a year - I’d expect them to be more durable and last longer (especially as I have several pairs and don’t wear them that much). Unhelpful customer service people at Joules not offering to assist in any way, despite a disappointing quality product.

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience. learn more

Allow