I'm left with 2 gift cards… I'm left with 2 gift cards involuntarily. I am unable to check the balances of gift cards or use them online, as that service seems to be unavailable for few months now. I have been reaching out to Joules on number of occasions in a space of few months asking to advise on this, as well as investigate my queries regarding discrepancies woth refunds, as it seems I keep being refunded short. However, I have been gettinv nowhere and Joules still owes me money. I feel trapped with Joules for a bout a year now. And lost about £400 when they refused to refund money and instead issued a gift card. And on their website , they still offered refund to be credited to your bank account at that stage. I feel robbed and I am gettinv close taking further action if I don't get resolution soon.

Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors

I purchased a pair of women's… I purchased a pair of women's Wellington boots in December, and already they are split and letting in water. No help at all from joules as it's my fault for buying them from house of Fraser. I would consider this to be a manufacturing issue not to do with which shop they were purchased. Never but these, they are no longer quality.

Product bobbled Product bobbled, stitching has come undone and the colour isn't the best, even after following washing instructions. Others need to be aware of the horrendous quality of the products with premium prices. I wouldn't expect this type of quality with something from Primark.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules