Nice coat, swift delivery into store After reading all the recent terrible reviews I nearly didn't buy this coat, so when all went well I felt I should leave a well deserved positive review. I ordered the coat Sunday afternoon for delivery into my local Next store. Communication was good and the order was ready to collect by 12.35 on Monday. Collection was easy and the coat is exactly as I hoped it would be.

Avoid like the plague If you value your sanity give this company a miss, they are an absolute shambles. Not once have they delivered on time. Their customer service is non-existent. Go elsewhere and save yourself the time and hassle of being messed about by Joules. There’s a good reason they went bust and only have 2 stars.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules

Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

Absolutely love Joules clothing! Absolutely love Joules clothing. My absolute favourite is my green packaway raincoat which is the best coat I’ve ever had! It’s completely waterproof, stylish, breathable & I get so many compliments when I wear it. A lot of my wardrobe is Joules, I’m a huge fan! They always have everything on offer too & delivery is always fast. They offer easy return options as well.