Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

Nice coat, swift delivery into store After reading all the recent terrible reviews I nearly didn't buy this coat, so when all went well I felt I should leave a well deserved positive review. I ordered the coat Sunday afternoon for delivery into my local Next store. Communication was good and the order was ready to collect by 12.35 on Monday. Collection was easy and the coat is exactly as I hoped it would be.

Less than 3 months wear and already split in wellie My partner got me a pair of mid wellies for Christmas and the left boot has already split. Very disappointed with the quality of Joules wellies having really liked them in the past. Wont buy again.

DO NOT BUY WELLIES Wellies have developed a bump in the inside sole part making them impossible to wear! Only been worn 4 times! Joules offer no aftercare or decent service as it falls just out of their 12 month warranty. Who wears wellies all year round though? DO NOT BUY FROM JOULES. Addit post joules reply: I have already sent your team a message with photos showing the the fault is clearly not a consumer one, and how unworn the wellies are, but I have been told that nothing can be done as it is just outside of the measly one year warranty you provide on a product that is certainly not used all year round anyway. I will re send this information again to the suggested e mail but I expect yet another pitiful response. Shame on joules, whom I thought was a genuine decent company.

I'm left with 2 gift cards… I'm left with 2 gift cards involuntarily. I am unable to check the balances of gift cards or use them online, as that service seems to be unavailable for few months now. I have been reaching out to Joules on number of occasions in a space of few months asking to advise on this, as well as investigate my queries regarding discrepancies woth refunds, as it seems I keep being refunded short. However, I have been gettinv nowhere and Joules still owes me money. I feel trapped with Joules for a bout a year now. And lost about £400 when they refused to refund money and instead issued a gift card. And on their website , they still offered refund to be credited to your bank account at that stage. I feel robbed and I am gettinv close taking further action if I don't get resolution soon.