Avoid like the plague If you value your sanity give this company a miss, they are an absolute shambles. Not once have they delivered on time. Their customer service is non-existent. Go elsewhere and save yourself the time and hassle of being messed about by Joules. There’s a good reason they went bust and only have 2 stars.

Have just purchased the wilcote… Have just purchased the wilcote tan/brown waterproof padded coat and I am absolutely thrilled with it, excellent quality as expected from joules and this coat fits perfectly...Very Happy customer 😊

I'm left with 2 gift cards… I'm left with 2 gift cards involuntarily. I am unable to check the balances of gift cards or use them online, as that service seems to be unavailable for few months now. I have been reaching out to Joules on number of occasions in a space of few months asking to advise on this, as well as investigate my queries regarding discrepancies woth refunds, as it seems I keep being refunded short. However, I have been gettinv nowhere and Joules still owes me money. I feel trapped with Joules for a bout a year now. And lost about £400 when they refused to refund money and instead issued a gift card. And on their website , they still offered refund to be credited to your bank account at that stage. I feel robbed and I am gettinv close taking further action if I don't get resolution soon.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules

Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors