Less than 3 months wear and already split in wellie My partner got me a pair of mid wellies for Christmas and the left boot has already split. Very disappointed with the quality of Joules wellies having really liked them in the past. Wont buy again.

Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

Joules field wellies Bought Joules field wellies 8 months ago. They only had light use and are now unusable as the lining has split and rolled up causing accute blisters. Contacted customer services who were not interested but after a poor review Joules came back to offer a full refund The product is still poor but customer services have redeemed themselves with a very friendly and prompt refund. Well done Joules!

Poor quality items I bought some jeans which have worn out after a year - I’d expect them to be more durable and last longer (especially as I have several pairs and don’t wear them that much). Unhelpful customer service people at Joules not offering to assist in any way, despite a disappointing quality product.

Sadly Joules has gone very downhill… Sadly Joules has gone very downhill since it was taken over. Their website rarely has things in stock and no option to get emailed when it is back in stock you just have to keep checking - something I am doing less and less frequently! Their style has also changed a lot. They still have the polo style tops, and striped tops, but gone are the flowers, colours, bold prints and fun animal patterns and have become yet another bland high street store - if you can fine anything in stock. Very disappointed by the decline as it was a favourite store.