I purchased some navy field wellies… I purchased some navy field wellies December 2022 to stock up as i thought Joules was closing down i have only just started wearing these wellies over the christmas period and already one is leaking , my foot was soaking after wearing them yesterday i have sent pictures showing that they have hardly been worn and the customer assistant agreed that she could see that. I have been offered a £10 voucher because they are just out of warranty which is not good enough as they should last longer than a few weeks! I am pleased to say i have now received a gift card for the amount i paid. Thank you Joules!

Have just purchased the wilcote… Have just purchased the wilcote tan/brown waterproof padded coat and I am absolutely thrilled with it, excellent quality as expected from joules and this coat fits perfectly...Very Happy customer 😊

Very poor quality item bought Very poor quality item bought, the jumper was bought during my holiday to Holt ( I live in Leeds) . I did not keep the receipt. I have spoken to Joules about the matter where the jumper is less than a year old and is loosing colour( April 2023). I was told to take it back to Norfolk (3.5 hour drive away) with a reciept. I did explain what I have explained here and they have not replied yet ( Over a week now) so I guess thats them finished with the matter. I had bought 2 more when we did our last ever visit to Norfolk ( October 2023) lets hope these last longer. At £65 a go I would have thought the quality would have been better and I am disgusted with the customer service that does not help at all.

Nice coat, swift delivery into store After reading all the recent terrible reviews I nearly didn't buy this coat, so when all went well I felt I should leave a well deserved positive review. I ordered the coat Sunday afternoon for delivery into my local Next store. Communication was good and the order was ready to collect by 12.35 on Monday. Collection was easy and the coat is exactly as I hoped it would be.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules