Have just purchased the wilcote… Have just purchased the wilcote tan/brown waterproof padded coat and I am absolutely thrilled with it, excellent quality as expected from joules and this coat fits perfectly...Very Happy customer 😊

DO NOT BUY WELLIES Wellies have developed a bump in the inside sole part making them impossible to wear! Only been worn 4 times! Joules offer no aftercare or decent service as it falls just out of their 12 month warranty. Who wears wellies all year round though? DO NOT BUY FROM JOULES. Addit post joules reply: I have already sent your team a message with photos showing the the fault is clearly not a consumer one, and how unworn the wellies are, but I have been told that nothing can be done as it is just outside of the measly one year warranty you provide on a product that is certainly not used all year round anyway. I will re send this information again to the suggested e mail but I expect yet another pitiful response. Shame on joules, whom I thought was a genuine decent company.

Product bobbled Product bobbled, stitching has come undone and the colour isn't the best, even after following washing instructions. Others need to be aware of the horrendous quality of the products with premium prices. I wouldn't expect this type of quality with something from Primark.

I purchased a pair of women's… I purchased a pair of women's Wellington boots in December, and already they are split and letting in water. No help at all from joules as it's my fault for buying them from house of Fraser. I would consider this to be a manufacturing issue not to do with which shop they were purchased. Never but these, they are no longer quality.

Sadly Joules has gone very downhill… Sadly Joules has gone very downhill since it was taken over. Their website rarely has things in stock and no option to get emailed when it is back in stock you just have to keep checking - something I am doing less and less frequently! Their style has also changed a lot. They still have the polo style tops, and striped tops, but gone are the flowers, colours, bold prints and fun animal patterns and have become yet another bland high street store - if you can fine anything in stock. Very disappointed by the decline as it was a favourite store.