Product bobbled Product bobbled, stitching has come undone and the colour isn't the best, even after following washing instructions. Others need to be aware of the horrendous quality of the products with premium prices. I wouldn't expect this type of quality with something from Primark.

Nice coat, swift delivery into store After reading all the recent terrible reviews I nearly didn't buy this coat, so when all went well I felt I should leave a well deserved positive review. I ordered the coat Sunday afternoon for delivery into my local Next store. Communication was good and the order was ready to collect by 12.35 on Monday. Collection was easy and the coat is exactly as I hoped it would be.

Was given a purse as a gift Was given a purse as a gift, I've only had it 2 months and it's already started flaking, this morning the whole back compartment has just ripped off. It's such shoddy manufacturing. When I contacted Joules just now they basically said if I have no proof of purchase (umm it's a gift so no!) Then that's it really. I will never purchase anything from joules again, the quality and customer care had gone down hill dramatically. Surely as a faulty product the item should be replaced? I sent pictures so they could clearly see it's there's One customer lost Joules!

I'm left with 2 gift cards… I'm left with 2 gift cards involuntarily. I am unable to check the balances of gift cards or use them online, as that service seems to be unavailable for few months now. I have been reaching out to Joules on number of occasions in a space of few months asking to advise on this, as well as investigate my queries regarding discrepancies woth refunds, as it seems I keep being refunded short. However, I have been gettinv nowhere and Joules still owes me money. I feel trapped with Joules for a bout a year now. And lost about £400 when they refused to refund money and instead issued a gift card. And on their website , they still offered refund to be credited to your bank account at that stage. I feel robbed and I am gettinv close taking further action if I don't get resolution soon.

Poor quality I thought paying more for a t shirt would mean a better product but no, after about 3 washes it has faded and bobbled just like the cheap ones. Maybe the additional cost is for better design but what is the point if I cannot wear it any more? So disappointed. I love their bed linens, great design AND quality, and I have a fantastic bag from this brand, but will not buy their clothing again.