Foxton Wellies After complaining to joules directly about 6 week old faulty wellies their initial response was poor saying it wasn't a manufacturing fault & there was nothing they could do. I then wrote a review on here explaining my disappointment with Joules to which the they did respond promptly & effectively by sending me a gift card for the full amount that the wellies cost. So I would like to thank Joules for rectifying my issues. Clare Mellors

Very poor quality item bought Very poor quality item bought, the jumper was bought during my holiday to Holt ( I live in Leeds) . I did not keep the receipt. I have spoken to Joules about the matter where the jumper is less than a year old and is loosing colour( April 2023). I was told to take it back to Norfolk (3.5 hour drive away) with a reciept. I did explain what I have explained here and they have not replied yet ( Over a week now) so I guess thats them finished with the matter. I had bought 2 more when we did our last ever visit to Norfolk ( October 2023) lets hope these last longer. At £65 a go I would have thought the quality would have been better and I am disgusted with the customer service that does not help at all.

Sadly Joules has gone very downhill… Sadly Joules has gone very downhill since it was taken over. Their website rarely has things in stock and no option to get emailed when it is back in stock you just have to keep checking - something I am doing less and less frequently! Their style has also changed a lot. They still have the polo style tops, and striped tops, but gone are the flowers, colours, bold prints and fun animal patterns and have become yet another bland high street store - if you can fine anything in stock. Very disappointed by the decline as it was a favourite store.

My refund issue finally resolved Updated Review - I am pleased to say that after having trouble receiving my refund for a pink fair isle Charlotte Joules jumper, I received an email stating that Joules would do an investigation at their warehouse and now a further email stating I will receive my refund shortly. This is much better service. Thank you Joules

Product bobbled Product bobbled, stitching has come undone and the colour isn't the best, even after following washing instructions. Others need to be aware of the horrendous quality of the products with premium prices. I wouldn't expect this type of quality with something from Primark.