No refund despite their money back guarantee. The glasses made no difference to my son. Despite their money back guarantee, my return request was ignored, more than once, and only accepted once I’d opened a Paypal case. The glasses were returned by Royal Mail tracked but no refund has been received. All correspondence since had been ignored so I’ve had to escalate the PayPal case to receive my £284.00 Incidentally, when I was contemplating purchasing the glasses and asked a question and needed help with filling in the prescription, their communications were excellent, answering every email straight away! I wouldn’t recommend these glasses but if you do decide to purchase them, I’d strongly advise to use PayPal so you’re covered in the event of being ignored, as I have been.

There support team is not up to the task of dealing with customers. There glasses are promising, but o dear, there customer service is not up to the task of handeling support request. I think they have just a few people on straf. I requested a return, they came back to me with the promise to send me a return label within 48 hours, 6 days later, no return label. I mailed them many times requesting an explanation of the delay, but did not receive any response whatsoever. I'm sure they're not willingly defrauding people, but if you wanne do business, your customer care team need to be up to the task. It makes or breaks your reputation, and if you ask me, they are breaking there's. I'm gonna file a claim with Paypal to get my money back. What a shame it has to go that way. I liked to order the correct glasses for my eyes, but oh dear, that's not gonna happen.

Purchased the glasses and didn't feel… Purchased the glasses and didn't feel they made enought difference to justify the cost. Got a return label after only two emails (!) Returned and have DPD confirmation of delivery. No refund. Six emails and three calls (unanswered) later, still no refund. Now have to go through the hassle of making a claim via my credit card provider. Do not trust them!

Generally speaking Generally speaking, the service is direr. We ordered the glasses in 2016, our little one was five then, and the glasses did not come into use until he was six and a half. The glasses frame had already fracture in the storage case before use, and once my little ones started using, then the lens fell out. EnChroma never answered any of our communications, and finally, we raised a case to PayPal, which was found in our favour and provided us with a full refund. The major let down is zero communication and the overall quality of the product.

$400 glasses not delivered bad customer support! I bought a pair of colour blind correcting glasses which did not get delivered. When I raised this with their customer service team they informed me that UPS had contacted me for additional payment and I told UPS that I wanted my $400 glasses destroyed. I have asked for more details and their customer service team have not answered any of my emails.