Excellent service + product I've been wholly enjoying my Protan Oakvales since buying them.. I think it's important to understand that these products are all off-the-shelf rather than personally customised; thus, whilst designed to work best for as many people as possible, they may not be perfect for everyone. I must admit I didn't really see anything 'jump out' at me the moment I tried my glasses on the first time or have that elation of sudden revelation, but after wearing them for extended periods, it's actually when I take them off that I realise just what I'm missing out on. There are colours in so many things I never thought were present, but are... and nature is certainly way more exciting to look at. They certainly add joy to being outdoors and they improve my quality of life by unveiling parts of the visual light spectrum that I would otherwise have trouble with, even if they're not 'tuned' to my unique colourblindness. Really looking forward to using them as much as I can this upcoming summer. Also, big shoutout to Helena on the customer support team for helping me out when I damaged my first pair. greatly appreciated :-)

Amazing I can see more colors than I ever thought possible! My wife loves that I don't have to ask her what color things are all the time.

No refund despite their money back guarantee. The glasses made no difference to my son. Despite their money back guarantee, my return request was ignored, more than once, and only accepted once I’d opened a Paypal case. The glasses were returned by Royal Mail tracked but no refund has been received. All correspondence since had been ignored so I’ve had to escalate the PayPal case to receive my £284.00 Incidentally, when I was contemplating purchasing the glasses and asked a question and needed help with filling in the prescription, their communications were excellent, answering every email straight away! I wouldn’t recommend these glasses but if you do decide to purchase them, I’d strongly advise to use PayPal so you’re covered in the event of being ignored, as I have been.

Quality of progressive Rx is the best, non-colorblind can use. Quality of the Rx is the best. I am not colorblind, but being a scientist, was curious & ordered non-Rx pair to test as sunglasses. I was pleased with the results so ordered sunglasses in my (progressive) Rx. Rx was large improvement over my clear pair, having wider vision, so later I ordered indoor Rx pair. Lenses increased contrast (in addition to color enhancement). in my opinion more non-colorblind should use these.

There support team is not up to the task of dealing with customers. There glasses are promising, but o dear, there customer service is not up to the task of handeling support request. I think they have just a few people on straf. I requested a return, they came back to me with the promise to send me a return label within 48 hours, 6 days later, no return label. I mailed them many times requesting an explanation of the delay, but did not receive any response whatsoever. I'm sure they're not willingly defrauding people, but if you wanne do business, your customer care team need to be up to the task. It makes or breaks your reputation, and if you ask me, they are breaking there's. I'm gonna file a claim with Paypal to get my money back. What a shame it has to go that way. I liked to order the correct glasses for my eyes, but oh dear, that's not gonna happen.