Really bad customer support and returns Some of the worst customer support I've ever encountered - I've known my entire life I'm red weak, all red colours are really dark. Finally decided to try glasses and the Enchroma test said I was Deutranope (Green weak). These days the test says strong Protanope (Red weak), guess they fixed it. Not an expert so no way I could know they're different without a long search. I ordered the recommended Green weak glasses, they did nothing, looked up the terminology and decided to try for replacements as the test had made a mistake. Their customer support blocked me at every stage, took vast amounts of time to answer queries, stalled and told me it would cost more to return them than I'd paid for them (in the UK). This was in 2020 - but I tried talking to them again a few years later after Covid and got an equally bad response. The stupidly expensive glasses are sitting on a shelf unused. Maybe their Protanope glasses work great? But their customer support will avoid any kind of refund or exchange at all costs! Date was before earliest date I could enter on the site.

My colleague tried on his Enchroma… My colleague tried on his Enchroma glasses I bought to him and he's absolutely thrilled! He's been wandering around in awe for the last few hours, constantly saying 'wow' at everything he sees. It's such a life-changing moment for him. He has deutan color blindness, a type of color vision deficiency where red and green hues are difficult to distinguish. These glasses have been effective in enhancing red colors (also purple, pink, orange), making them more vivid and noticeable for him.

Purchased the glasses and didn't feel… Purchased the glasses and didn't feel they made enought difference to justify the cost. Got a return label after only two emails (!) Returned and have DPD confirmation of delivery. No refund. Six emails and three calls (unanswered) later, still no refund. Now have to go through the hassle of making a claim via my credit card provider. Do not trust them!

$400 glasses not delivered bad customer support! I bought a pair of colour blind correcting glasses which did not get delivered. When I raised this with their customer service team they informed me that UPS had contacted me for additional payment and I told UPS that I wanted my $400 glasses destroyed. I have asked for more details and their customer service team have not answered any of my emails.

The company's terrible pricing policy The company's terrible pricing policy. 10 months ago I flew to Kuala Lumpur and bought glasses for $300. Today I flew to the city on business and decided to update the lenses, as there were scratches on them. Lens replacement costs $290. Are you serious??? Allegedly, they will be specially cut out for my frame. If I had known about their policy, I would not have bought these glasses a year ago. In fact, they don't change color much. If you want to but haven't bought it yet, it's better not to buy it. I don't understand their attitude to their clients. Instead of selling new glasses to your loyal audience in such an ugly way, it's better to give them privileges and we will be your ambassadors