$400 glasses not delivered bad customer support! I bought a pair of colour blind correcting glasses which did not get delivered. When I raised this with their customer service team they informed me that UPS had contacted me for additional payment and I told UPS that I wanted my $400 glasses destroyed. I have asked for more details and their customer service team have not answered any of my emails.

My colleague tried on his Enchroma… My colleague tried on his Enchroma glasses I bought to him and he's absolutely thrilled! He's been wandering around in awe for the last few hours, constantly saying 'wow' at everything he sees. It's such a life-changing moment for him. He has deutan color blindness, a type of color vision deficiency where red and green hues are difficult to distinguish. These glasses have been effective in enhancing red colors (also purple, pink, orange), making them more vivid and noticeable for him.

Purchased the glasses and didn't feel… Purchased the glasses and didn't feel they made enought difference to justify the cost. Got a return label after only two emails (!) Returned and have DPD confirmation of delivery. No refund. Six emails and three calls (unanswered) later, still no refund. Now have to go through the hassle of making a claim via my credit card provider. Do not trust them!

No refund despite their money back guarantee. The glasses made no difference to my son. Despite their money back guarantee, my return request was ignored, more than once, and only accepted once I’d opened a Paypal case. The glasses were returned by Royal Mail tracked but no refund has been received. All correspondence since had been ignored so I’ve had to escalate the PayPal case to receive my £284.00 Incidentally, when I was contemplating purchasing the glasses and asked a question and needed help with filling in the prescription, their communications were excellent, answering every email straight away! I wouldn’t recommend these glasses but if you do decide to purchase them, I’d strongly advise to use PayPal so you’re covered in the event of being ignored, as I have been.

Customer service non existent Customer service non existent. Unreachable when the return of the product was requested. Have sent 5 emails and phoned several times without an acknowledgement of the emails and just get voicemail on the phones. Have emailed both their UK and US "support" addresses.