No refund despite their money back guarantee. The glasses made no difference to my son. Despite their money back guarantee, my return request was ignored, more than once, and only accepted once I’d opened a Paypal case. The glasses were returned by Royal Mail tracked but no refund has been received. All correspondence since had been ignored so I’ve had to escalate the PayPal case to receive my £284.00 Incidentally, when I was contemplating purchasing the glasses and asked a question and needed help with filling in the prescription, their communications were excellent, answering every email straight away! I wouldn’t recommend these glasses but if you do decide to purchase them, I’d strongly advise to use PayPal so you’re covered in the event of being ignored, as I have been.

You sell a premium product. Start acting like a premium brand!! If you are ordering from the UK you will be charged £25 for delivery and then have to pay 25% cost of your order at your door, which for me was an £85 kick in the metaphorical nuts. Oh and if you don't accept the package, you can't get a refund! So you just accept you have to pay over £100 for the physical delivery of a £270 product.... Great This has severely tainted my experience with Enchroma and their disregard for the end user. Enchroma, please put a rough calculation of what the real cost of delivery will be so your customers can make well informed choices!

Before you think about buying these… Before you think about buying these glasses, watch the videos on them as being a scam on youtube, they prove beyond a doubt that it is a scam! If you buy these you will be throwing your money away.

Generally speaking Generally speaking, the service is direr. We ordered the glasses in 2016, our little one was five then, and the glasses did not come into use until he was six and a half. The glasses frame had already fracture in the storage case before use, and once my little ones started using, then the lens fell out. EnChroma never answered any of our communications, and finally, we raised a case to PayPal, which was found in our favour and provided us with a full refund. The major let down is zero communication and the overall quality of the product.

scam See on Youtube: "Exposing the Color Blind Glasses Scam" from "MegaLag" Channel This company is scamming people, see upper mentioned video for explanation