Excellent service + product I've been wholly enjoying my Protan Oakvales since buying them.. I think it's important to understand that these products are all off-the-shelf rather than personally customised; thus, whilst designed to work best for as many people as possible, they may not be perfect for everyone. I must admit I didn't really see anything 'jump out' at me the moment I tried my glasses on the first time or have that elation of sudden revelation, but after wearing them for extended periods, it's actually when I take them off that I realise just what I'm missing out on. There are colours in so many things I never thought were present, but are... and nature is certainly way more exciting to look at. They certainly add joy to being outdoors and they improve my quality of life by unveiling parts of the visual light spectrum that I would otherwise have trouble with, even if they're not 'tuned' to my unique colourblindness. Really looking forward to using them as much as I can this upcoming summer. Also, big shoutout to Helena on the customer support team for helping me out when I damaged my first pair. greatly appreciated :-)

You sell a premium product. Start acting like a premium brand!! If you are ordering from the UK you will be charged £25 for delivery and then have to pay 25% cost of your order at your door, which for me was an £85 kick in the metaphorical nuts. Oh and if you don't accept the package, you can't get a refund! So you just accept you have to pay over £100 for the physical delivery of a £270 product.... Great This has severely tainted my experience with Enchroma and their disregard for the end user. Enchroma, please put a rough calculation of what the real cost of delivery will be so your customers can make well informed choices!

My colleague tried on his Enchroma… My colleague tried on his Enchroma glasses I bought to him and he's absolutely thrilled! He's been wandering around in awe for the last few hours, constantly saying 'wow' at everything he sees. It's such a life-changing moment for him. He has deutan color blindness, a type of color vision deficiency where red and green hues are difficult to distinguish. These glasses have been effective in enhancing red colors (also purple, pink, orange), making them more vivid and noticeable for him.

Customer service non existent Customer service non existent. Unreachable when the return of the product was requested. Have sent 5 emails and phoned several times without an acknowledgement of the emails and just get voicemail on the phones. Have emailed both their UK and US "support" addresses.

Generally speaking Generally speaking, the service is direr. We ordered the glasses in 2016, our little one was five then, and the glasses did not come into use until he was six and a half. The glasses frame had already fracture in the storage case before use, and once my little ones started using, then the lens fell out. EnChroma never answered any of our communications, and finally, we raised a case to PayPal, which was found in our favour and provided us with a full refund. The major let down is zero communication and the overall quality of the product.