Such a nice aesthetic website -

20+ days and no sign of my order I placed an order on 30th September, I then received an email from Ajouter on 10th October where they said they had had an influx of orders and to bear with them, then on 12th October they emailed to say my order had been despatched and would be with me soon. It is now 21st October and the order has not arrived. They are also not replying to emails. I do not recommend this company especially if you are buying a gift and/or it is time sensitive.

Buyer beware Buyer beware - it’s a con! Do not buy from this company! Item not shipped but money taken from account!

Disappointing I purchased a couple of hair clips from this store, one of them arrived broken. I was disappointed with the quality of the clips. I contacted the store to see if I could return the clip and have a new one sent out to me. I received a reply from the store advising me that it was strange the clip was broken as they had never had this issue with this type of clip before and could I send a picture to them. I didn't feel that this was very professional, the clip was broken and wouldn't close, I had paid £5.99 for it and all I was looking to do was send it back and have a replacement, I wasn't asking for a refund. I sent a picture and they replied to say that it was indeed broken and they would send me a replacement. I never did receive a replacement. It just feels like a bit of a waste of money which is a shame as I like to support small businesses. The hair clips are pretty but poor quality and the customer service made me uncomfortable. I would not recommend.

Slow dispatch, missing items, no response. Had to chase them to send my parcel, finally received items and some were missing, others were dirty!?!? contacted them to replace missing items, they said they would immediately. Have now had no update, and now no replies to emails.