I wish I could give them no stars… I wish I could give them no stars that’s how bad the service is- I ordered a wig September 5, 2020 and is now October 17, 2020. I’ve been working with someone by the name of Stella and she has given me several excuses. The first excuse is that I need to give them more money the second excuse they were not gonna be in the office to create the week and needed more time and finally the third excuse she mailed it out and fed ex returned it.Through various poor communication through cultural barriers and language Stella refused to communicate and when she did communicate she would give a decision and asked me to advise her and then turn around and make a decision herself via misunderstanding my decision! Just a horrible horrible horrible horrible horrible horrible encounter and very stressful and costly (400.00) transaction!!!!!

First it is a fraud company out of China so… First it is a company out of China so don’t be fooled by the name. Don’t waste your money! Totally unethical company. They have taught me to never order hair online again. I never received my order and I am glad that I paid through paypal. They claimed to paypal that they mailed my order using a fake delivery number but would not indicate how they shipped. They refused to respond to any of my emails. Fortunately paypal refunded my money.

The Lydia wig is as incredible as the… The Lydia wig is as incredible as the Youtube videos I watched told me it would be. This hair is AMAZING and the customer service team has helped me all along the way with getting to this piece. Definitely buying more wigs from here down the line! A+ experience!

Above and Beyond I have a small head and asked for a small cap because the average cap sizes are a little too big for me. The option was not available on the website but Stella was kind enough to find a small cap, send me the measurements of the circumference, keep me updated on the processing and shipping time. I’m so appreciative for the help. The wig came sooner than I expected and fit great. Thanks Stella. This is why I continue to order from divaswigs.

Excellent service, excellent hair! Stella at Divas Wigs is amazing - excellent customer service. And this wig! Let me tell you, this hair is very manageable even for someone like myself who is a beginner. Second purchase so far, will be back for another soon. Thanks so much.