Color botched and seller did not fix it Ordered 2 different patches from this vendor. Communication was very good with David, and I had a designer do the design in the appropriate format so they would be professional. When the patches came, on one of them the colors were way off. Vendor did not have a universal color chart or thread color to choose from. He pointed to website that has a color chart you can look at on the monitor, which is not an accurate way to do colors either. Asked him to do a sample and get a photo from the factory in China so we could be sure it would not happen again. He said that was a $50 fee!! He never made it right and should have made sure it came out correctly. I ended up going with another patch company, they did a sample at no charge, got it right the first time, and when they came in the mail they were much thicker and better quality than the PatchSuperstore patches. I asked for a credit, multiple emails, zero response. Will never use again.

Working with David and Megan has been… Working with David and Megan has been nothing more then Outstanding !!!!!!!!!!!....Both are extremely good at what they do, Service is Superior....I highly recommend Patch Superstore....(especially with Patches)

The sales rep I David suggested the… The sales rep I David suggested the Iron on back for putting the patches onto my hats and it sure made it easier and seems to hold really well on my stuff. Dave did a great job following up with me on my order too as I forgot all about it.

Customer service is almost non-existent I bought some patches last month and I am still waiting on my order. I wanted to get an update on when they would arrive. They don't answer the phone or call back. I got an e-mail stating and I quote: "I'm guessing it will ship next week sometime." I run a business and this is not an acceptable answer to me. I am hoping the quality of the patches when they arrive will be better than their bad customer service. Either way I am NOT ordering from them again.

Great patch supplier!! Great patch supplier!!! After reading some of the negative reviews I was a bit nervous to order with them. Once I spoke to the salesperson everything went smooth. Listen to sales when they have recommendations for your design. Being new to this type of production they really made it easy and with the recommendations as these look better then I would have imagined. Shipping was also very quick with overnight delivery with FedEx the total order took 11 days.