Great product for a terrific price and outstanding Customer Service! We needed 200 custom made patches in a short turn time. Nicki was really easy to work with and was always quick to respond to any questions I had. Although the patch our girls created was ridiculously detailed, I sent it over thinking they would just offer an alternative of what they could create. Instead, Nicki said they could produce it as it was in all it's overdone-10-year-old-girl-detail. It was amazing! The colors were fantastic and the quality of the end product is stunning. I asked to switch colors twice and they didn't hesitate. A new proof was delivered within the hour each time with no additional charges and no issues at all. It was night and day difference from another company we were attempting to work with that was well known but slow to respond and extremely condescending when we sent in our original art work. We LOVE the Patch Superstore and wholeheartedly recommend them!

Great patch. Fantastic product. The patches are as I envisioned it. The customer service and quality of the product was outstanding. Shipping was very timely. The patches are so beautiful that I have begun given them as gift to my students and not just wearing them when i teach. I would definitely have recommended the company and will gladly reorder again and again from them.

Terrible products, terrible customer service. Terrible products, even worse customer service. After months of them telling me it was user error that their products did not apply correctly, they eventually told me that it was the products themselves and I was stuck with patches that were terrible. Do not purchase from them, there are plenty of other places who will do a MUCH better job and for a cheaper price. Update: They reported my review for vulgar language and deleted my reviews off of their Facebook page. Their response was that they offered me multiple options all of which I refused, however, the only option they offered was for me to purchase more patches from them. Shows the true colors of this company and have since been contacted by multiple people who have had similar experiences with this company. DO NOT PURCHASE FROM Patchsuperstore.com

Customer service is almost non-existent I bought some patches last month and I am still waiting on my order. I wanted to get an update on when they would arrive. They don't answer the phone or call back. I got an e-mail stating and I quote: "I'm guessing it will ship next week sometime." I run a business and this is not an acceptable answer to me. I am hoping the quality of the patches when they arrive will be better than their bad customer service. Either way I am NOT ordering from them again.

Good customer service UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved. ...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...