Customer service is almost non-existent I bought some patches last month and I am still waiting on my order. I wanted to get an update on when they would arrive. They don't answer the phone or call back. I got an e-mail stating and I quote: "I'm guessing it will ship next week sometime." I run a business and this is not an acceptable answer to me. I am hoping the quality of the patches when they arrive will be better than their bad customer service. Either way I am NOT ordering from them again.

Best Customer Service!!! I always order Girl Scout event patches from Patch Superstore because they always get it right. No matter how many times I ask for a design or color change, they are happy to help me. Bill is the best!! Today was my deadline to order and I know it was after closing time but he stayed on the phone with me making color changes until we got the patch just right! Thanks a million, Bill!!!

Girl Scouts Own I would like to express my thanks for the recent patches we ordered. The patch was designed by a young girl scout for our summer Camporee. Your company made a perfect match. Another reason I chose your company is because you made it known that it was owned by a Veteran. Thank you for your service to our country.

Good customer service UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved. ...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...

Working with David and Megan has been… Working with David and Megan has been nothing more then Outstanding !!!!!!!!!!!....Both are extremely good at what they do, Service is Superior....I highly recommend Patch Superstore....(especially with Patches)