I cant give it 0 stars so I was forced… I cant give it 0 stars so I was forced to put 1.This place is a scam ,do not buy from them ,they sent me 2 totally different hats and sizes that can't even fit my head.They won't send me a refund and they stopped replying to my emails...It says there office is in San Diego so I'm definitely going to PULL UP

Illegitimate Business Did not have the hat I ordered so suggested an alternative. I declined the new suggestion and now they decline to provide a refund despite never sending me a hat.

The hat they sent me is nothing like… The hat they sent me is nothing like the one pictured on the website. I have emailed them to ask how I send it back for a refund but not had a response after 3 days. The website says "Satisfaction Guarantee We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchases, We offer an iron-clad, money-back guarantee. We have a 24/7/365 ticket and email support. Please contact us if you need any assistance." I will update this if they get back to me and will change it to a better rating if they resolve the issue.

TLANTEHAT It was approximately 3 weeks from the time the hat order was placed until it arrived. Upon arrival, it was in a standard plastic shipping bag, with no reinforced inner packing and obviously no shipping box. There was a crease in the side of the hat which will not reshape. I wanted a less expensive version of a Stetson, and it is exactly that. They offered $10 off of a future purchase, or offered 1/2 of the original purchase price. Neither of these options are acceptable terms. A full refund is the only acceptable option, and it does not look as though that will happen.

Shameless rip-offs I ordered a hat from these people on 01/17/23, paid them $49.10. They sent me the wrong size hat, stuffed into a plastic bag inside of a second plastic bag. I sent them an e-mail requesting they send me the right size and to advise me how to return the wrong sized hat to them. Here's the latest remedy they've proposed: a $10.00 coupon on my next purchase or a refund for half of my original purchase. I imagine the $24.55 they would keep is enough to pay a dozen or so of their 14-year-old laborers for an entire 10-hour shift.