Scammed ??? Placed an order November 30th, it is now December 27,22, and I have just received my order plus additional hats. Hats are made in Asia good quality and value for the money. Not a scam after all.

Ordered two size XXL Ordered two size XXL, and i was sent medium sizes. I contacted the company via email and they wanted to give me a discount coupon for future purchases. I replied i wanted a full refund. So far no refund. The quality of the hats are cheap, thin polyester blend, and not wool like they claimed on their website. Don't waste your money.

These people are scam artists These people are scam artists. Didn't have the product I ordered in stock, promised a refund, and never provided it, instead shipping the wrong item days after promising a refund. I have been in dispute hell with them ever since, while they claim to be processing a refund, which is a blatant lie. Finally got some honesty from someone today that basically said "if you're right, the dispute will work out in your favor", not "sorry, I'll get that refund handled for you" like the previous line of bull they were selling. DO NOT BUY FROM THIS STORE.

Worst Customer Service I've Ever Had The item arrived 3 weeks after ordering, and was several sizes off to the point where it is unusable. I submitted a request for a return/refund, and they tried to only give me a half-refund, citing their "logistics and production" costs since they are a new brand, as if their business finance is somehow the customer's problem. After several incredibly unprofessional email exchanges, they accused me asking for a full refund as "robbery" and refuse to give the refund. The customer service is also obviously run by someone who is not actually fully fluent in English, and several phrases and sentences did not make any sense. I will be disputing the charge with my bank since they absolutely refuse to give a refund.

The hat they sent me is nothing like… The hat they sent me is nothing like the one pictured on the website. I have emailed them to ask how I send it back for a refund but not had a response after 3 days. The website says "Satisfaction Guarantee We want you to be 100% satisfied with the products you buy from us. If for ANY reason you are not satisfied with your purchases, We offer an iron-clad, money-back guarantee. We have a 24/7/365 ticket and email support. Please contact us if you need any assistance." I will update this if they get back to me and will change it to a better rating if they resolve the issue.