Awful Awful. Rubbish quality that is reflective of the "cheap" price that they bang on about. The screws on them were haphazardly placed and loose, causing them to break on first try. Lazy designs ripped off from other brands - Persol being the latest that they have copied from. Customer service was an absolute joke, as many of the other reviewers have stated. Don't buy from a fashion youtuber - the trend following parasites. Buy from reputable brands, that's how they have the market share, in good products.

Title: Warning: Scam Alert for Online Purchases This website is a scam; do not purchase. I bought two glasses from it in November, and they have taken my money but not sent the product. I've emailed them several times. As I am based in the UK, I tried to contact the phone number on their website, which does not work. Do not buy anything from this website; they will take your money and not send you the product. Avoid at all costs if you do not want to be ripped off and out of pocket.

Glasses are too tight Glasses are too tight, which I believe are giving me headaches. Do you guys have an eye doctor on your team verifying the fit before sending them out? Very tight in the nose area too. I compared to ray band in store and their fit is wider.

This customer service is atrocious This customer service is atrocious. I ordered my glasses in August of 2020. It’s January 2021 and I have yet to get them. I’ve received countless emails of them telling me they’d be coming and be sent, and yet, nothing has arrived. I’ve emailed them recently requesting my money back and to cancel my order and they’re not responding. DO NOT ORDER FROM THEM.

Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.