Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.

Glasses are too tight Glasses are too tight, which I believe are giving me headaches. Do you guys have an eye doctor on your team verifying the fit before sending them out? Very tight in the nose area too. I compared to ray band in store and their fit is wider.

Absolutely terrible company and… Absolutely terrible company and experience. Ordered once, glasses broke. Ordered another time and they didn’t ship after a month and then got refunded. Don’t waste your money on this terrible company with false promises. The reviews prove this as a fact. When a company has almost 50% bad reviews dont waste your time.

Jade Black stinks - Thief… Placed an order on 2/1 and it took nearly two weeks to hear anything from the company. Despite repeated emails, only received one reply asking me to be patient as they are experiencing issues with their system. Never received an expected date. Phone number disconnected. Horrible experience. STAY AWAY

This customer service is atrocious This customer service is atrocious. I ordered my glasses in August of 2020. It’s January 2021 and I have yet to get them. I’ve received countless emails of them telling me they’d be coming and be sent, and yet, nothing has arrived. I’ve emailed them recently requesting my money back and to cancel my order and they’re not responding. DO NOT ORDER FROM THEM.